Housing Support Specialist - New Haven en Star of Hope Mission

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Hours: Monday-Friday | Hours: 7:00am-3:30pm

Work Locations: 4415 Perry Street, Houston, TX 77021 | 577 W. Rittenhouse Street, Houston, TX 77091 | 2424 Sakowitz Street, Houston, TX 77020 

Job Summary: The Housing Support Specialist primary responsibility is ensuring a smooth transition into housing. The Housing Support Specialist works with the participants and Case Managers to ensure participants have the greatest opportunity for success in maintaining housing.

Job Responsibilities:

1. Participate in interviewing prospective participants and help make decisions for placement.
2. Assist prospective participants in obtaining all necessary documentation for successful apartment application.
3. Transport participants to appointments, grocery trips, and other activities during program enrollment in agency van/vehicle.
4. Coordinate all efforts for apartment “make-ready” process—ensuring everything is in the apartment and it is move-in ready when needed.
5. Facilitate classes designed to help participants maintain housing, maintain or improve health and wellness, learn life skills, and gain/increase income. 
6. Responsible for inventory and purchase of all household items needed for the “make-ready” process and for all other general purchases needed for events, activities, and classes.
7. Work with volunteers and other community agencies/partners to provide and schedule classes and training sessions in living skills, nutrition, housekeeping, money management, and other areas of interest and need.
8. Document participant progress and maintain accurate data entry for services.
9. Organize monthly Community Meetings to keep participants informed and updated and promote and cohesive community attitude.
10. Responsible for the initiation of “incentives”; i.e. apartment of the month, door prizes for community meetings, etc. to promote participant involvement and success in the program.
11. Ensure proper maintenance of all company vehicles.  Reporting any maintenance needs to supervisor and submitting monthly reports.
12. Facilitate the creation and distribution of a monthly calendar and a newsletter for the program.
13. Responsible for conducting HQS (Housing Quality Standards) apartment inspections for cleanliness, safety, and compliance every 6 months.
14. Encourage community atmosphere by recognizing participant birthdays, anniversaries, and special events and send cards and notes to mark the occasion. May also incorporate volunteers to assist with this process (notes of encouragement, cards, and letters). 
15. Attend scheduled participant staffing meetings and provide necessary input as to participant needs, behaviors, and goal achievement.

Other Job Responsibilities:

1. Participate in Ministry and prayer activities, as appropriate.
2. Facilitate classes as needed.
3. Other duties as assigned. 

Qualifications: 

Education, Skills & Experience: Two years of college or equivalent experience working directly with homeless families or individuals.  Computer literate. Previous knowledge or understanding of apartment leasing and fair housing laws helpful. 

Positive mental attitude along with flexibility and sound judgment. Social skills necessary to communicate well. Ability to meet deadlines under pressure. Strong organizational skills. Ability to work well independently, as well as with others. 

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required participant/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women, and children. 

Equipment Used: Telephone, computer, copier as well as other general office equipment. Valid Texas Driver’s License, with acceptable driving record and current liability insurance. 

Work Environment: A low-income apartment community within the city limits of Houston, TX. Shared office space with appropriate office equipment. Business casual dress in accordance with the Star of Hope dress code. Work Schedule may be subject to change to meet the business needs of the mission. 

Relations with Others: This position has frequent contact with participants, staff, volunteers and staff and residents of the housing partner(s). 

Physical Requirements: Ability to use stairs and walk throughout apartment building. Some bending, stooping, carrying and lifting required (up to 25-30 pounds). Possible long periods of sitting or standing and exposure to outside elements at times. 

Other: Able to support through word and action the Star of Hope “Christ-centered” Mission statement, Faith Statement, and the mission’s core values of integrity, excellence, and commitment to life change.

Date Job Description Became Effective: 08/01/2025

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.