Dealer, Table Games en Resorts World Las Vegas

Summary Statement:

The Casino Dealer is responsible for guest service in table games.  This includes welcoming guests to the gaming table and to Resorts World.  Offering to scan the player into the Rating System, assuring accuracy while dealing to multiple patrons, assisting guests with various needs, and supporting efforts to promote game play. Key responsibility is to accurately deal to Resorts World Guests while providing outstanding guest service and creating an atmosphere that contributes to the guest experience.

Primary Job Duties: – Includes but is not limited to:

• Greet and welcome guests, establishes rapport, and promotes and maintains the highest level of customer service to all guests.
• Handle transactions appropriately and ensures proper documentation for all gaming transactions.
• Maintain the integrity of the game by remaining attentive and monitoring the moves of all players.
• Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience.
• Notify supervisor immediately of all mistakes or claims, as well as unusual events, circumstances, missing items, or alleged theft, and make resolution only at the direction of the supervisor.
• Adhere to all departmental policies and procedures. Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to proficiently deal varied games as required.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and departmental rules and regulations.

Preferred: 

• Previous experience working in a large, luxury resort setting.
• At least two years’ experience dealing at least one of the following games: Baccarat, Craps, Pai Gow Poker, Pai Gow Tiles, or Ultimate Texas Hold’em Poker in a similar or related role.

Minimum Education and Experience:

• Must be 21 years of age.
• At least 4 years of table games experience.
• At least four years’ Table games experience in a similar or related field.
• At least two years’ customer service experience in a similar or related field.
• At least two years’ experience dealing European Roulette in a similar or related role.

Certificates, Licenses, Regulations: 

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration