Administrative Support Assistant en City of Glendale (AZ), AZ

About the Department

About Us:
The City of Glendale's Code Compliance Division is responsible for ensuring compliance with all city codes and ordinances. These codes generally pertain to vacant land and existing structures, as well as regulations that apply to building, fire, general nuisance, health and safety, property maintenance, rental property and zoning.
The Role:
This is the entry level in the administrative support series. Performs routine and basic office support requiring basic instruction and involving customer assistance, manual and electronic filing systems, answering phones, greeting visitors, departmental mail distribution and operating office software programs.
Salary:
	This position is: FLSA Status:  Non-exempt (eligible for overtime pay for hours worked over 40 per week) A Grade 308 with an hourly rate between $18.62 - $27.94.
Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective on the 1st of the month following 30 days of employment. You can review the FY25 Benefits Guide or visit the City of Glendale’s Benefits page for more information.
Holiday, Vacation, and Sick Leave:
	Regular status positions offer: The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave to celebrate their cultural or religious holidays throughout the calendar year.  Vacation leave accrues at:  5.33 hours per pay period (138 hours/17.25* days per year) Increases to 6.12 hours after 5 years Then caps out at 7.6 hours after 10 years of service. Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year). * Days per year estimates are based on an 8-hour work day.
Retirement:
	This position participates in the Arizona State Retirement System (ASRS). The current contribution rate is 12%. Contributions are mandatory, and are collected each pay period.
Why Choose Glendale:
The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at State Farm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently. At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Position Duties

1. Answers telephones, directs calls, takes messages or forwards calls to the appropriate staff member and follows up as necessary.
2. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
3. Compiles, copies, sorts, organizes and files records and other materials and documents.
4. Schedules appointments and routine meetings, reserves rooms; orders refreshments.
5. Processes and records contracts, policies, invoices, cash or checks. Records financial transactions, budget expenses and other bookkeeping activities.
6. Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
7. May perform data entry using office software or departmental database.
8. Sorts and distributes departmental incoming mail to department staff.
9. Responds to general inquiries.
10. Prepares and sends outgoing mail in a timely manner.
11. Performs other related duties as assigned.

Minimum Qualifications

One year of experience in an office setting performing general clerical duties.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.  
 
Knowledge of:

• Basic grammar, spelling, punctuation, and arithmetic
• Record keeping practices and procedures
• Customer service procedures and techniques
• Standard office practices and procedures
• English spelling, grammar, and punctuation
• Alphabetizing and filing systems

• Typing, word processing, data entry and office machine operation

• Follow oral and written instructions, established procedures
• Perform basic arithmetic calculations
• Maintain complete and accurate records and files
• Compile information and prepare routine reports
• Keep and maintain complete and accurate record keeping and filing systems for easy retrieval of information
• Respond to requests and inquiries tactfully and courteously
• Accurately proofread numerical and text data
• Operate a personal computer and related software and demonstrate proficiency to update documents, spreadsheets, databases, email and timesheets
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships

Other Qualifications

Office setting