Night Audit Associates en Wildhorse Resort Casino

Wage Range: $15.00

OPEN UNTIL FILLED 1st CLOSING DATE SEPTEMBER 30, 2025

JOB SUMMARY:

Responsible for the operation of the front desk area, including all guest service functions. Shall perform the daily bookkeeping reconciliation of the hotel. This is a graveyard position.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer satisfaction through prompt, efficient, and friendly service.
2. Shall greet and assist guests entering or calling the property, promptly and professionally.
3. Perform front desk functions, including guest registration, reservations, cashiering, issue of keys, and general information to make their stay comfortable and enjoyable.
4. Respond to guest inquiries, information, and/or complaints in a timely and professional manner. Report any concerns or complaints to the front desk supervisor, hotel manager, and/or lodging director.
5. Reconcile daily business, balance accounts in the property management system (PMS), reconcile credit card accounts, and prepare deposits.
6. Prepare daily reports recapping the business day for management.
7. Open a new business day in the system, review guest arrivals note special requests, note any meeting space reservations, and verify billing information.
8. Maintain up-to-date knowledge of operations to promote customer satisfaction and return business.
9. Maintain complimentary beverage areas in a clean, sanitary manner. Keep it stocked and supplied as needed.
10. Maintain a clean, neat work area. Communicate necessary information to the relief shift.
11. Present a neat, professional appearance at all times.
12. Compliance with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
13. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
14. Ensure the operation of equipment, tools, and materials are handled safely.
15. Other related duties as assigned or directed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None. 

SIGNATORY ABILITY:

1. Reconciliation forms.
2. Keys to Cash drawers.

ACCESS TO SENSITIVE AREAS:

1. PMS system.
2. Credit card reports.
3. Guest personal information.

MINIMUM QUALIFICATIONS:

1. Six (6) months of hotel front desk experience.
2. Auditing experience, cash handling experience required, and ten key by touch.
3. High School Diploma/GED or ten year's experience.
4. Demonstrate experience with computer hotel systems generating reports.
5. Needs to stand for long periods; perform repetitive motions with wrists, hands, and fingers; perform routine office functions, bend, lift, and maneuver up to 25 lbs.
6. Effective communication skills – verbally provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
7. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
8. Requires clearance of a criminal history check.
9. Must be at least 18 years of age.