Program Administrator--Respite Program en Unison Health

Program Administrator-Respite Program  

Position Overview: Unison Health’s Respite Program is dedicated to supporting caregivers of youth with behavioral health needs by providing high-quality, temporary relief services. We work closely with care coordinators, providers, and families to ensure a seamless, compassionate, and impactful experience for all involved.

Position Summary: The Program Administrator supports the operations of our Respite Program, which provides vital services to caregivers of youth with behavioral health needs. This position plays a key role in onboarding new respite providers, ensuring compliance with program standards, and helping communicate the value of respite services to the community.

Education/Experience/Other Requirements:   

• Associate’s degree required; Bachelor’s Degree preferred.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail with the ability to review and verify documents accurately.
• Excellent written and verbal communication skills; comfortable speaking at public events.
• Data-driven mindset with the ability to analyze and present program metrics clearly.
• Customer service-oriented, organized, and able to manage multiple priorities.  
• Must have excellent customer service skills.   
• Must be proficient with computer operations and various software packages such as Excel and Word, Power Point.  Depending on the area clinical documentation systems or financial systems are also required.    
• Must be able to work under stress with frequent interruptions.  
• Must be able to follow complex instructions and think logically in following instructions and procedures.  
• Must be able to work independently and make independent decisions when situations warrant such action.  
• Must be able to maintain confidentiality.  
• Must be able to work with ill, disabled, emotionally upset and at times hostile individuals.  
• Must be able to work evenings, weekends or alter work schedules to meet department needs.  

Primary Duties:

• Facilitate the onboarding process for new respite providers, ensuring all required documentation is collected and verified.

• Support the Director in preparing for program reviews, audits, and data presentations.

• Prepares correspondence as requested. 
• Sends initial notices and reminders to members as required. 
• Collects data, prepares reports and identifies patterns and trends. 
• Maintains site specific programmatic needs such as credit cards, cars, paperwork etc. 
• Support the Director in various administrative and strategic initiatives as needed