- Senior
- Oficina en Toronto
Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Technical Architect that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements
What we offer:
- The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
- Unrivalled investment and training in you and your career
- Stimulating environment offering ongoing learning opportunities
- Culture of innovation and inspiration
- Competitive salary and generous benefits
- A very flexible and creative environment for everyone
Role and Accountabilities:
We are seeking an experienced ServiceNow Specialist with expertise in Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Hardware Asset Management (HAM), and Software Asset Management (SAM). The ideal candidate will be responsible for the design, implementation, customization, and support of ServiceNow modules, ensuring alignment with business objectives and compliance requirements.
Candidates will be experienced in leading ServiceNow engagements end to end,
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Configure, develop, and support ServiceNow modules, including:
- GRC: Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
- SecOps: Security Incident Response, Threat Intelligence, Vulnerability Response.
- HAM & SAM: Asset lifecycle management, discovery integration, software license optimization, hardware/software audits.
- Work with stakeholders to understand business requirements and translate them into ServiceNow solutions.
- Integrate ServiceNow with third-party tools and data sources (e.g., CMDB, vulnerability scanners, ITSM tools).
- Ensure platform governance, including performance tuning, upgrades, and patching.
- Create and maintain documentation including process flows, design specs, and training materials.
- Train and support internal teams in using ServiceNow effectively.
- Participate in agile development cycles (sprints, standups, retrospectives).
Skills and Experience Requirements:
- Bachelor's degree with at least 5+ years of ServiceNow design and development experience
- hands-on experience with ServiceNow platform administration and development.
- Proven experience with ServiceNow GRC, SecOps, HAM, and SAM modules.
- Strong understanding of ITIL processes, risk management, security operations, and asset management principles.
- Experience with ServiceNow Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
- Familiarity with ServiceNow Discovery, CMDB, and integrations via REST/SOAP APIs.
- Excellent problem-solving and analytical skills.
- Excellent written and oral communication skills.
Skills and Certifications
- ServiceNow certifications - Service Now System Administrator CSA.
- Certified Implementation Specialist – Security Incident Response (SIR)
- Certified Implementation Specialist – Vulnerability Response (VR)
- Certified Implementation Specialist – Hardware Asset Management
- Certified Implementation Specialist – Software Asset Management
- ServiceNow Certified Application Developer (CAD)
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills.
- Successful teamwork experience & demonstrated leadership abilities.
Company
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
