Customer Service Officer - Global Freight en The Peninsular and Oriental Steam Navigation Company

Job Purpose

In this role, you will be responsible for managing the end-to-end customer experience, proactively addressing issues, and building strong relationships that benefit both the customer and DP World Global Forwarding.

You will work closely with Business Development, Sales, Commercial, and Operational teams to deliver service excellence and reinforce DP World’s position as a trusted partner in providing freight forwarding solutions.

Key Accountabilities

• Serve as the primary customer contact, overseeing end-to-end shipment execution and issue resolution.
• Develop and maintain strong client relationships while ensuring service excellence.
• Proactively monitor shipments, communicate deviations, and provide timely updates.
• Identify and pursue opportunities to expand business with existing customers.
• Support the Key Account Manager in onboarding and transitioning new business.
• Prepare accurate quotes and rate updates, while mentoring team members to enhance service delivery.

Qualifications, Skills and Experience

• 4+ year’s experience in import freight operations and customer service, with strong knowledge of Australian import processes.
• Proficiency in Cargowise (WiseTech) and strong IT/administration skills.
• Strong external service provider relationships and extensive supply chain knowledge.
• Proven ability to work independently, resolve issues, and meet task-driven milestones and deadlines.
• Excellent customer service focus, teamwork, and interpersonal skills.
• Relevant industry qualifications (RACA/IATA/FIATA) and Cargowise training/certification (preferred).

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 18 locations.

We're rapidly transforming and integrating our business -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

Supporting Equality

We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia's culture and values, We strongly encourage persons from non-traditional backgrounds to apply.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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