Information Technology Technician en Valley Family Health Care Inc

Description

POSITION TITLE: Information Technology Technician

RESPONSIBLE TO: Information Technology Manager

FLSA STATUS: Non-Exempt

Purpose of Position: Assist IT Manager with installation, maintenance, and troubleshooting of company IT systems. Requires travel and may require transporting small/medium sized equipment. Rapid-response deployments may require extended hours/off shifts.

Requirements

RESPONSIBILITIES:

 Company Mobile Device Management (iOS, Android, Windows):

• Provide, maintain and support company owned devices including: cell phones, mobile hotspots, tablets, laptops, touch computers etc.
• Log all devices and current possession.
• Furnish replacements as required. 
• Process purchases, upgrades, insurance/warranty/repair claims and orders.
• Verify device firmware and software updates for required applications.
• Support requires traveling to job locations and troubleshooting in the field.
• Must pass a pre-employment drivers license record check and be cleared to drive our vehicles.

Server Administration:

• Provision and maintain Active Directory and Group Policy.
• Maintain router/switch labelling and diagrams.
• Monitor backup activities and escalate issues.
• Assist System Administrator troubleshooting, implementing and maintaining new/updated services.

PC Administration:

• Maintain desktop and laptop units.
• Patch management: Windows, Java, Flash, browsers, proprietary applications.
• Install, configure and maintain local and network peripherals.
• Accept/respond, troubleshoot/repair end user hardware and software support requests.
• Software installations and deployments.
• Verify system configurations.

Networking and Security:

• Assist System Administrator troubleshooting, implementing and maintaining networking and connectivity across multiple sites.
• Troubleshoot end user connectivity issues.
• Respond to top level outages and critical system failures.
• Open tickets with vendors/ISPs and provide Level I troubleshooting.
• Communicate regarding issues from on-site. Stand by as required.
• Deploy and maintain antivirus software.
• Ensure scan schedules are performing properly.
• Ensure trigger notifications are functioning.
• Respond to triggers/alerts; remove malware and repair infected machines. Isolate major issues and escalate as necessary.

Site Turn-up/Turn-down:

Assist team with rapid-response and long term site deployments.

• Assist team with breaking down deployed sites.
• Perform various installation/cancellation tasks by management directive.

Disaster Recovery and Mitigation:

• Perform and assist team by management directive to execute the IT Disaster Recovery Plan and meet deadlines on schedule.
• May require physical lifting/moving, crawling, use of ladder and small tools.
• Basic knowledge of electrical systems/wiring beneficial.

Supplies:

• Stock and distribute various accessories including: Power, video, USB, etc. cables, device chargers, external storage devices/flash drives, monitors, label printers, speakers, docking stations, mice and keyboards, video and USB adapters.

General Support:

• Assist staff with teleconferencing and virtual meetings.
• Assist staff with assembly meetings; set up projectors, TV and sound equipment as required.
• Communicate scheduled and unscheduled maintenance/outage/repair/deployment notifications.

Quality Improvement:

Participates in improving VFHC performance, processes, or programs through quality improvement which will be demonstrated in at least one instance annually.

Physical Requirements:

1.   Ability to lift up to 75 lbs.
2.   Prolonged sitting, bending, stooping, walking and standing.
3.   Correctable vision and hearing.
4.   Must be able to read, write and speak clearly.
5.   Manual dexterity.

Administrative Guidelines:

  Personnel Policy and Procedures Manual.