CX Technical Consultant en Csgi

Hi, I'm Debin Dennis, your Recruiter and guide to joining CSG! We're excited to learn more about you and introduce you to a role where you’ll help shape exceptional customer experiences.

We’re looking for a CX Technical Consultant who will be instrumental in implementing, configuring, and supporting high-value customer engagement solutions across CSG’s global client base. This role requires a strong technical foundation, collaborative mindset, and a passion for driving results through thoughtful configuration, testing, and optimization.

Key Areas of Responsibility

• Solution Implementation & Configuration

  • Work directly with clients to gather and validate technical requirements.

  • Configure CX platform components to align with business goals and technical specifications.

  • Design and execute integration test plans, event triggers, and user workflows.

  • Validate data flows, APIs, and system behavior across touchpoints.

  • Troubleshoot, resolve, and document defects during implementation phases.

• Performance Analysis & Optimization

  • Analyze logs, usage data, and performance metrics to identify issues and improvement areas.

  • Support customer operations in performing root cause analysis for performance incidents.

  • Collaborate with internal teams to recommend system enhancements or configuration changes.

• Change Request Documentation

  • Translate customer requests into detailed technical design documents.

  • Review and finalize designs with stakeholders and maintain technical repositories.

• Technical Enablement & Support

  • Assist in developing training materials, technical guides, and FAQs.

  • Participate in partner onboarding and training sessions.

  • Act as a technical point-of-contact for implementation partners.

• Quality Assurance & Deployment

  • Collaborate with QA teams to ensure smooth system validation.

  • Participate in structured release plans and provide post-deployment support.

  • Validate testing results and confirm performance benchmarks are met.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 5+ years of experience in technical consulting, solution configuration, or CX platform implementation.

• Hands-on experience with customer engagement technologies and SaaS platforms.

• Strong understanding of API integrations, event-based systems, and workflow engines.

• Familiarity with agile project delivery and test-driven development methodologies.

• Exceptional documentation and communication skills for both technical and non-technical audiences.

Our Guiding Principles

• Impact: Always help and empower others—whether they’re colleagues or customers.

• Integrity: Do what’s right for our customers and our people while being authentic.

• Inspiration: Be bold in the way you think and passionate in what you do. Don’t be afraid to fail forward.

CSGer Perks & Benefits

• Flexible work options – remote, hybrid, or in-office

• Employee Belonging Groups

• Medical, Dental, and Vision insurance

• Paid Vacation, Volunteer, and Holiday Time Off

• Career development, wellness resources, and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or [email protected].

Our Story

At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world’s biggest brands solve their toughest challenges. Our people—CSGers—are authentic, fearless, and committed to building a better future.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.