- Professional
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We are seeking a Level 1 NOC Analyst to join our 24×7 Disaster Recovery as a Service (DRaaS) operations team. In this frontline role, you will monitor infrastructure health, triage alerts, and execute predefined incident response playbooks to ensure the availability and stability of mission-critical systems for our enterprise clients.
You’ll be responsible for detecting issues early, resolving them when possible, and escalating according to severity and runbook guidance. This role is ideal for someone with foundational IT knowledge, strong attention to detail, and a desire to grow in cloud, networking, or site reliability.
Key Responsibilities
- Provide 24×7 monitoring of systems, applications, and services across cloud and private environments (AWS, Azure, HPE GreenLake).
- Triage alerts from monitoring tools (e.g., Grafana, Prometheus, Splunk) and create/track tickets using ITSM tools.
- Execute Level 1 runbook actions such as:
- Restarting services
- Running failover scripts
- Validating replication statuses
- Restarting services
- Escalate incidents to Level 2 or DR Leads when thresholds are breached or automated remediation fails.
- Log and document all actions taken during incident handling and shift changes.
- Follow ITIL-based workflows for incident, change, and escalation management.
- Participate in quarterly DR test validations and provide input on monitoring improvements.
- Work in a rotating shift model (including nights/weekends/holidays as needed).
Location: India (Remote)
Shift : 8 hours - 24×7 Shift Rotation
Requirements
- 2+ years of experience in IT operations, NOC, helpdesk, or technical support roles.
- Basic knowledge of Linux and Windows Server administration (service restarts, log reading, network basics).
- Familiarity with cloud console navigation (Azure or AWS).
- Understanding of ITIL Foundation principles (Incident, Problem, Change Management).
- Ability to follow and execute predefined playbooks and document steps accurately.
- Basic troubleshooting of connectivity, disk space, or service status issues.
- Excellent attention to detail, with strong communication and documentation skills.
- Fluent in English (written and spoken).
Nice to Have (strong plus)
- Experience with monitoring tools (e.g., Splunk, Grafana, Prometheus, Zabbix).
- Exposure to DR environments or backup/recovery operations.
- Familiarity with ticketing systems like BMC Remedy, ServiceNow, or Jira Service Management.
- Interest in growing into SRE, DevOps, or DR engineering roles.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
