Fountain Worker, Junior's en Resorts World Las Vegas

Summary Statement:

The Fountain Worker is an integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Fountain Worker will be responsible for setting the stage for the guest experience with a welcoming smile and exceptional service. The role will provide the highest quality of Food and Beverage service in a high volume, fast-paced environment.

Primary Job Duties: – Includes but is not limited to:

• Greet and welcome all guests in a professional manner.
• Process customer orders and payments utilizing company POS system.
• Package order as per guest's preference with essential condiments.
• Ensure food items are constantly stocked and properly rotated.
• Stock products as needed.
• Provide prompt, friendly, and courteous service to guests.
• Resolve guest complaints to satisfaction and/or communicate guest issues to management.
• Maintain a clean, sanitized, and organized work area.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned – Includes, but is not limited to:
• Deliver beverages, including alcoholic options to guests.
• Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
• Maintain knowledge of food menu and selection to make recommendations to “Take Out” guests.

Qualifications: Includes but is not limited to:

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to competently use a Point-of-Sale register.

Minimum Education and Experience:

• High school Diploma or equivalent.
• At least 21 years of age.
• 1 year of experience in field or equivalent.
• At least 1 year as a cashier or previous experience as a barista in a fast-paced Luxury environment.

Preferred: 

• Previous working experience in a large, luxury resort setting.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Alcohol Awareness Card
  • Food Handling Card
  • Non-Gaming Card