Customer Service Representative en National Express

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

 

Responsibilities:

• Responsible for acting as a liaison between customers and the company.  Assist with complaints, route changes, errors, account questions, cancellations, and other queries.
• Resolve customer complaints via phone, email, or mail.
• Use telephones to reach out to customers and verify information.
• Greet customers warmly and ascertain problem or reason for calling.
• Log issues in to online issue tracking software.
• Advise on company information.
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

%3Cblockquote dir=%22ltr%22 style=%22margin-right: 0px;%22%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EHigh School graduate or equivalent%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3ECustomer service experience required%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EExcellent oral communication skills to respond and present professionally to callers and visitors.%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EDemonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EStrong inter personal skills and excellent written and oral communication skills required%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3ECritical thinking and problem-solving skills are also required%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EExcellent oral and written communication skills with %3C/span%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3Eexcellent interpersonal skills%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EComputer literacy, preferably in word processing and spreadsheets, %3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EPrioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks %3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EBilingual English/Spanish a plus%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cdiv%3E%3Cspan style=%22color: #ffffff;%22%3E%3Cb%3E%3Ci%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EKey Words%3C/span%3E%3C/i%3E%3C/b%3E%3Ci%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service%3C/span%3E%3C/i%3E%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E%26nbsp;%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; line-height: 106%;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3EWe offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.%26nbsp;%3C/span%3E%3C/i%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 106%; font-family: Arial;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3C/span%3E%3C/i%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #333333;%22%3ENational Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.%3C/span%3E%3C/i%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/p%3E%0A%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3E%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3EAt National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. %3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E. %3C/span%3E%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E%26nbsp;%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3E%3Cspan style=%22background: white;%22%3E%3Cspan style=%22color: black;%22%3ENational Express LLC%26rsquo;s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer%3C/span%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%0A%3Cp style=%22margin-bottom: 11px; font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cp style=%22margin-bottom: 11px; font-family: Arial;%22%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3EThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.%26nbsp;%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3C/div%3E%0A%3C/blockquote%3E Solicitar ahora