- Junior
- Oficina en Tampa
General Description
This is a full time position primarily focused on providing administrative support for the
Long Term Care Services (LTCS) Department, as well as assisting with Information and
Referral (I&R) duties as needed.
Responsibilities
- Provides administrative support for the LTCS Department.
- Provides back-up administrative support for the Aging and Disability Resource Center
- (ADRC) Information and Referral (I&R) Department.
- Uses computer software to assist with completing reports, updating spreadsheets, and
- entering client data into databases as assigned.
- Assists with editing and proofreading correspondence, reports, memoranda and other
- documents for the ADRC.
- Assists with mail outs for the ADRC, which includes printing organizational
- information, preparing letters and envelopes.
- Assists with printing and sending monthly EMS Release Letters.
- Assists with transcribing voicemails.
- Helps to facilitate ADRC referrals for services to the appropriate entity.
- Assists with eCIRTS project work, including data entry and running reports.
- Assists the ADRC with annual monitoring preparation as needed.
- Provides primary coverage to assist ADRC walk-in clients, including triaging and
- sending referrals to the appropriate department for further assistance.
- Provides back-up coverage to handle main telephone lines, opening and distribution
- of mail, and other duties related to this position, including receipt of package
- deliveries.
- Assists the ADRC with preparing for various meetings, including Local Coalition Work
- Group Meetings, sending out invitations, tracking attendance and taking minutes.
- Assists with gathering information, as needed, for public records requests.
- Makes outbound calls to schedule or reschedule telephone screenings, as well as
- calls to provide scheduled telephone screening reminders.
- Other related duties as assigned.
Minimum Education and Experience
- Associate’s Degree and one (1) year of experience; or
- High School Graduate or Equivalent and two (2) years of experience
- Successful completion of applicable background screening required.
- Any exceptions to the minimum requirements must be approved by the President and CEO.
Required Skills and Knowledge
- Experience with extensive word processing and database skills.
- Advanced word processing, spreadsheet and database skills including Microsoft
- products.
- Ability to type correctly 60 words per minute.
- Ability to effectively use the phone system to answer incoming calls and transcribe
- voicemails.
- Ability to pay careful attention to detail with excellent knowledge of grammar and
- spelling.
- Ability to work with minimum direction.
- Ability to organize and prioritize work effectively.
- Ability to relate positively to older individuals, the general public, Agency and
- community representatives.
- Ability to work under stressful situations.
- Pleasant and clearly understandable telephone voice.
Physical Requirements
- Ability to work under stressful situations.
- Pleasant and clearly understandable telephone voice.
- Ability to lift and carry at least 10 pounds.
- Ability to operate a computer and other office equipment.
- Ability to sit at a desk for more than one hour at a time.
- Ability to bend and stoop in order to file and shelve.
- Work Environment:
- The work environment characteristics are representative of those an employee will
- encounter while performing the essential functions of this job. Reasonable
- accommodations may be made to enable individuals with disabilities to perform the
- essential functions.
