Administrative Assistant, Customer Success en ComPsych Corporation

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

We are seeking an experienced administrative assistant capable of supporting a team of several account managers and account representatives to meet customer needs and achieve department goals.  In this role you will work to support our clients by providing them with information and materials depending on their needs.  In addition, you will also coordinate departmental activity, including customer health fairs and support special projects as needed. 

Primary Responsibilities

• Act as liaison between Customer Success, customers, and other internal departments
• Prepare correspondence, presentations and other materials for on-site company visits and meetings
• Coordinate Health Fairs for our customers across the United States
• Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
• Coordinate meetings, schedules, and arrange travel for managers
• Maintain database reporting systems by updating spreadsheets and reports to track departmental activities using Microsoft Excel
• Coordinate customer materials requests & efficiently control all inventory of materials
• Prepare agenda and take minutes for weekly departmental meetings
• Establish and build strong working relationships with other team members
• Responsible for faxing, filing, data entry, shipping, and special projects as requested
• Other duties as assigned

Job Qualifications

• Bachelor’s degree in Business or related field highly preferred. High School degree or GED equivalent required
• Experience supporting an Account Management or Customer Success team/department preferred 
• Strong proficiency in Microsoft Excel, Word, and PowerPoint
• Stable Work History Required

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The pay range for this position is $17 to $18 per hour. 

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.