Supervisor, ERP Analyst IV - Human Resources en Duval County Public Schools

Job Summary

Works closely with and supports customers, subject matter experts, and team members to understand federal, state, and District requirements related to enterprise resource planning and related systems. Provides expert level support for processes and activities related to operation of the enterprise resource planning system and related ancillary systems. Serves as customer interface to the IT department to provide new or enhanced functionality in related systems. Analyzes, designs, and maintains ERP configurations and applications to support expert level business processes and functions.

Essential Functions

1. Provides expert level support for ERP modules that include HR, Payroll, Finance or Logistics. 

2. Configures SAP annually or as needed for processes that include wage types, work schedules, benefit plans, salary schedules, funds management derivation tables, Bud Prep, and/or logistics tables.

3. Gathers user requirements for requested enhancements and changes to SAP system.

4. Documents changes, updates, and procedures for end users on new or existing processes and provides technical assistance and training.

5. Supports annual and periodic processes such as W2’s, 1099’s, annual Budget Process, Staff State reporting, Cost Report, and ACA reporting.

6. Configures changes due to business processes or compliance issues with Federal and State Agencies, State Statute, Board Policy or Collective Bargaining Agreements.

7. Tests SAP processes for new or existing functionality prior to release to end users for acceptance testing.

8. Reviews SAP notes for Legal Change Patch updates and support for Legal Change Patch testing. 

9. Reviews SAP access requests and assign roles.    

10. Performs other duties as assigned.

Qualifications

Education:  Bachelor’s degree from an accredited college or university preferred, or equivalent work experience.

Experience:  Ten (10) years of experience in ERP system or business analysis.  Public sector experience preferred. Experience in requirements gathering, functional testing, and technical documentation preferred.

Certifications & Licenses:  Relevant ERP certifications preferred 

Knowledge, Skills, and Abilities 

• Strong knowledge of SAP configuration and transport functionality
• Strong knowledge of business functions
• Expert knowledge of information systems installation, programming, analysis and design principles, practices, procedures, and techniques
• Expert knowledge of data processing systems analysis and programming principles, practices and techniques.
• Expert knowledge of SAP standard business processes
• Expert knowledge of relational databases and client server concepts
• Expert knowledge of state Department of Education mandated reporting requirements
• Expert knowledge of IRS reporting guidelines and requirements
• Expert knowledge of SAP data structures, tables, and configuration
• Expert knowledge of SAP Best Practices
• Expert knowledge of district business processes
• Expert knowledge of business analysis processes
• Strong requirements gathering and process documentation skills
• Strong testing and quality assurance skills
• Strong word processing, email, calendar, spreadsheet, project management, diagramming, database, and presentation software skills
• Strong oral, written, and interpersonal skills
• Strong critical thinking and analysis skills
• Strong organizational skills
• Strong creative problem solving skills
• Ability to analyze and interpret business requirements
• Ability to prepare and maintain appropriate technical and user documentation
• Ability to provide technical assistance and training to users
• Ability to develop, recommend, and implement continuous improvement processes
• Ability to serve as liaison between functional users and technology division
• Ability to analyze organizational objectives, methods and management
• Ability to map SAP standard business processes and best practices to district business processes
• Ability to design and improve business processes
• Ability to test, document, configure and implement approved subsystems
• Ability to work with people of different cultures and levels of business organization
• Ability to work well in a team environment