Account Manager - North Dakota, South Dakota & Nebraska (Utility) en National Information Solutions Cooperative (NISC)

This position reports to the Team Lead of Account Management and involves substantial interaction with existing Utility/Energy Members. The role entails establishing and managing relationships, ensuring consistent communication and engagement with Members, and serving as a single point of contact for Members. Additionally, it is responsible for developing and executing Member relationship activities within the assigned territory of North Dakota, South Dakota, and Nebraska.

Essential Functions: 

• Develops and maintains strong, professional and trusted relationships with all assigned Members and at all levels of their organization. 

• Visits assigned Members onsite annually, followed by a written and timely Member Summary report that is shared with NISC’s leadership. 

• Ensure action items are clearly communicated and addressed both internally and with the Member. 

• Strongly influences assigned Members’ satisfaction and loyalty to NISC. 

• Understands Members' strategic objectives to effectively align initiatives, enhance communication, and NISC product and services awareness. This approach supports informed decision-making, risk mitigation, and the pursuit of long-term success. 

• Proactively recommends services (online resources, workshops, Business Process Consultations, Training, Member Information Conference) & solutions (upsell products) to anticipated Member needs. 

• Possess an excellent understanding and ability to communicate the value proposition of NISC solutions across the enterprise. 

• Possess excellent knowledge of the industry & proactively share industry intel internally.  

• Independently demonstrates leadership and initiative internally to mitigate Member issues. 

• Proactively builds relationships with business partners at industry events and meetings. 

• Presents a thorough (30 – 60 minute) NISC update on NISC and/or solutions at an industry event or meeting. 

• Attends conferences and trade shows as appropriate to promote NISC‘s solutions and build relationships with current and prospective Members. 

• Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet, Office 365 and OneNote. 

• Maintains an up-to-date knowledge of the NISC solutions and services provided to Members. 

• Updates appropriate databases including SalesForce and Service Now with current Members regarding organizational profile, product and services utilization, satisfaction levels, etc. 

• Remains positive amid challenging situations. 

• May speak on industry topics at an industry event or meeting. 

• May lead internal projects or initiatives.  

• May serve as backup to the Team Lead. 

Desired Job Experience: 

• 5+ years of account management, product sales, product management, support and/or implementation experience with NISC solutions is preferred and leadership experience is a plus.   

• Exceptional customer relationship management skills. 

• Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members and industry representatives at all levels of their organization. 

• Strong knowledge of the rural electric cooperative, municipal utility industry and/or rural broadband industry and related current events and trends. 

• Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel Members on potential opportunities for improvement. 

• Ability to identify and effectively resolve key issues with Members. 

• Knowledge of the industry IT standards, terminology, and typical work processes. 

• Basic understanding of effective project management. 

• Possess excellent writing, editing, communications, and interpersonal skills. 

• Possess superior presentation skills to audiences of all sizes. 

• Ability to maintain the highest level of professionalism and ethical behavior. 

• Commitment to NISC's Statement of Shared Values. 

• Ability to travel as often as necessary to meet the goals and objectives of the position. 

• Experience with SalesForce, Service Now, and Office 365.  

Education Preferred:

• Bachelors degree in marketing, business management or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.