- Professional
- Oficina en Spreitenbach
Services assigned equipment efficiently, accurately and professionally to ensure customer satisfaction. Determines feasibility of repairing the equipment.
KEY RESPONSIBILITIES
- Evaluates the feasibility of repairing, replacing, and handling of equipment to effectively meet customer service objectives. Diagnoses and tests equipment to determine the cause.
- Repairs equipment correctly and in a timely manner following standard procedures. Determines if equipment should be covered or considered for warranty.
- Documents repairs and actions taken in appropriate systems and packages serviced items as needed.
- Ensures a technical service stock is maintained by informing appropriate employees when stock is low.
- Maintains a safe and clean work area at all times.
- Performs final assembly on products and packs/ships as required by the location.
- Communicates with customers professionally to discuss and provide options and estimates. Provides excellent technical customer service to dealers, end users, outside technicians, and internal customers including customer service, sales, quality, product development and R&D departments. Resolves complaints or dissatisfaction using sound judgment and refers more complex issues to supervisor (varies by business unit supported).
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS
Education: Typically requires advanced training beyond high school in a related field.
Experience: Typically requires 1 year of experience servicing/repairing related products and equipment.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to learn new product and technical information to effectively repair equipment.
- Knowledge of and skills in diagnosing and testing various equipment.
- Excellent time-management skills and the ability to multi-task.
- Ability to perform basic math functions such as adding, subtracting, multiplication, and division using a calculator.
- Ability to analyze problems and determine appropriate action.
- Ability to work with specialized tools on small components for extended periods (varies by business unit supported).
- Skills in repairing mechanical and/or electrical equipment (varies by business unit supported).
- Primary job functions may involve long periods in a standing or sitting position and lifting up to 50 lbs (varies by business unit supported).
- Provides excellent, efficient customer service to internal and external customers (varies by location).
- Experience using a personal computer, including word processing, spread sheets, and email. Skills in installing software and drivers.
