Care Coordinator-Medical Assistant en CINQCARE

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Overview

This position reports to the Clinical Support Supervisor. We are committed to serving through a Culture of Care. The core principles that drive Grace at Home in every market are the same, though they are expressed locally may vary: Humility, Partnership, Transparency, Creativity, Integrity, and Empathy.

Duties & Responsibilities

• The Care Coordinator will have the following responsibilities:
  • Order any acute imaging/labs for Provider.
  • Answers phone calls/messages from or pertaining to Grace at Home patients.
  • Provide support to designated provider in all patient care areas.
  • Communicating & collaborating with other Care Coordinators to assure all work is completed.
  • Keep workspace within HIPPA compliance.
  • Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients.
  • Check EHR messages regularly. Follow up on requests in a timely manner.
  • Send in prescription refills.
  • Communicate with community partners to facilitate care for patients.
  • Processing inactive patient information.

Qualifications

• Education:

• o High School Diploma or GED required.

  o Medical Assistant Certification required.

  • Experience:

• o At least 3+ years of experience in a healthcare setting or a bachelor’s degree in a healthcare related field.

  o Prior experience using electronic health record.

  o Comfort with technology including the Microsoft Suite of products.

  • Communication:

• o Excellent verbal, written communication, and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Grace at Home team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.

  • Relationships:

• o Ability to build and effectively manage relationships with business leaders and external constituents.

  • Culture:

• o Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with air conditioning and artificial light. Travel to and work in offices or other environments is required. 

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or employment process, please contact Human Resources

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.