Assistant Manager, Juilliard Store en The Juilliard School

Description: 

The Assistant Manager supports the daily operations of the Juilliard Store by overseeing part-time staff, coordinating inventory and merchandising, and ensuring smooth customer service experiences. This role partners closely with management to implement procedures, delegate projects, and maintain operational excellence across sales, facilities, order fulfillment, and POS systems. The Assistant Manager serves as the primary point of contact for part-time employees, provides customer issue resolution, and communicates feedback to management. Additional responsibilities include managing inventory levels, processing purchase orders, supporting events, and maintaining store communications. Weekend coverage is required in coordination with the General Manager to ensure consistent leadership presence.

The salary range for this role is $60,000-$62,900 annually, based on skills and experience. 
 

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on community and culture.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.
 

Role Responsibilities:

• Partners with managers to implement store procedures, leading and delegating tasks and projects to part-time staff.
• Manages and leads part-time employees through store operations, including restocking, merchandising, facilities requests, order fulfillment, customer service, and POS procedures.
• Oversees sales floor and back-stock areas, managing staff performance, inventory, shrinkage, and daily cash flow tasks.
• Maintains shipping supplies and supports order fulfillment as needed.
• Manages the [email protected] inbox, responding to inquiries and delegating tasks appropriately.
• Serves as primary support for part-time employees, resolving customer issues requiring managerial assistance.
• Provides ongoing feedback from customers and staff to management.
• Monitors inventory levels throughout store spaces, coordinates and leads efficient merchandise receiving and processing with part-time staff support.
• Independently manages Saturdays, Summer Fridays, and peak high-volume retail days in the absence of other full-time staff, while maintaining a standard 40-hour workweek (32 hours during the Summer Friday season, with scheduled days off pre-approved by the General Manager).
• Assists with reorders and purchase order processing, ensuring accuracy of all PO details.
• Plans and executes in-store and off-site events as needed.

Minimum Requirements:

• Degree in Music or equivalent experience
• 5+ years specialty retail management experience
• Proven ability to lead teams and resolve customer and staff issues
• Composure and adaptability in fast-paced, high-volume environment
• Strong decision-making, problem-solving, and multitasking skills
• Proficiency in retail operations and POS systems
• Commitment to exceptional customer service
• Collaborative leadership style with ability to motivate teams
• Excellent written and verbal communication skills

Preferred Attributes:

• Visual merchandising expertise
• Familiarity with books, sheet music, and musical scores
• College or bookstore management experience
• Alignment with the School’s mission and brand

*Submission of a cover letter is a requirement of all applicants.

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.