Metering and Alarm Systems Operator en Metropolitan Council, MN

About the Department

The Metropolitan Council's Environmental Services Division is accepting applications for a Metering & Alarm Systems Operator OR Senior Metering & Alarm Systems Operator.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.

More information about us on our website.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Join an award-winning wastewater industry leader in protecting our environment! Metropolitan Council Environmental Services (MCES) operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, and air and water quality monitoring to meet future needs. MCES water resource recovery facilities consistently earns state and national awards for complete compliance with their environmental permits. MCES received a Governor's Award as a Great Place to Work.
To find out more about Environmental Services division, please click on the link for more information: 
Wastewater & Water - Metropolitan Council

How your work would contribute to our organization and the Twin Cities region:

The Metering & Alarm Systems Operator OR Senior Metering & Alarm Systems Operator monitors and operates the infrastructure system's lift stations, meters, relief structures, generators, etc. by diagnosing, troubleshooting and responding to routine, non-routine and emergency situations; identifies and dispatches appropriate personnel for response action; documents activities, and serves as central point of communication for the interceptor system and treatment plant facilities to ensure unobstructed conveyance of raw sewage/wastewater to water resource recovery facilities in the Metro service area for treatment.

The Metering & Alarm Systems Operator is the entry level position in the series that requires the guidance of a senior staff and/or management in terms of decision making. Assignments are usually made in specific terms with defined objectives and are performed under continuing supervision in a training capacity. Work is performed with less supervision and more responsibility with increased experience. This class of Metering and Alarm Operator is distinguished from Senior Metering and Alarm Operator in that the latter is at the journey-level expected to function with a higher degree of independence on a range of assignments.

The Senior Metering and Alarm Systems Operator is based on exposure to situations, ability to work independently, properly diagnose situations and demonstrated required knowledge, skills and abilities.

This position is an on-site position at 3565 Kennebec Drive, Eagan, MN 55122. Candidate's permanent residence must be in Minnesota or Wisconsin. This posting will create a six-month eligibility list for current and future openings.

Position Duties

1.  Meter and Alarm System Operator Training

• Receives instruction and shadowing from senior staff.
• Assists in training exercises and basic SOP review.
• Learns system components and alarm responses.
• Supports cross-training as needed.

2.  System Monitoring & Control

• Operate the Supervisory Control and Data Acquisition (SCADA) system to ensure safe wastewater conveyance.
• Monitors SCADA screens under supervision.
• Acknowledges alarms and follows response steps.
• Learns pump and generator operation basics.
•  Escalates issues to senior staff as needed.

3.  Damage Prevention 

•  Monitors GSOC tickets and ensure compliance with MN Statute 216D for buried infrastructure (lift stations, interceptor pipe, etc.).
• Tracks crew locations and logs entries with guidance.
• Helps verify alarms and check equipment readings.
• Records data and supports CMMS entry.
• Learns basic SCADA and outage response actions.

4.  Telecom & Field Support 

• Provide real-time support, log activity, and maintain field crew safety.
• Tracks crew locations and logs entries with guidance.
• Helps verify alarms and check equipment readings.
• Records data and supports CMMS entry.
• Learns basic SCADA and outage response actions.

5.  Emergency Response 

• Respond to alarms and coordinate actions to minimize impact and maintain service.
• Answers calls and logs initial details.
•  Supports field dispatch and report entries.
•  Follows protocols for minor incidents.
•  Escalates emergencies to senior or on-call staff.

6.  Safety & Security 

• Monitor safety at RMF and remote sites via SCADA, cameras, and protocols.
• Observes facility monitoring with support.
• Checks cameras and SCADA alarms with direction.
• Responds to security alerts under supervision.
• Learns Lone Worker and access procedures.

7.  Communication & Customer Service 

• Act as 24/7 communications hub; relay updates, respond to inquiries, and document activities.
• Handles basic calls and messages.
• Updates shared communication boards.
•  Assists with routine reporting tasks.
• Learns to document odor complaints status updates.

The M&A Operator OR Senior M&A Operator in this position will be assigned to the "A" shift listed below. This position is required to work some holidays and must be able to cover other shifts as needed. All M&A Operators and Senior Operators cover each other's shifts when they are out on vacation, sick or in an emergency. Typically, this can be scheduled but flexibility is required to accommodate the 24/7/365 schedule of the M&A Operators.

Possible Work Schedules:

"A" - Monday thru Friday, 6:00am - 2:00pm
"B" - Monday thru Friday, 7:00am - 3:00pm
"C" - Monday thru Thursday, 10:00am - 8:00pm
"D" - Monday thru Friday, 8:00pm - 6:00am
"E" - Friday thru Sunday, 6:00am - 6:00pm
"F" - Friday thru Monday, 6:00pm - 6:00am

Minimum Qualifications

Experience in wastewater collection/treatment, dispatch, communications center or customer service environment sufficient to demonstrate the minimum knowledge, skills and abilities for the position.

Metering & Alarm Systems Operator:

• High school diploma/GED with two years of directly related experience.

Senior Metering & Alarm Systems Operator:

• High school diploma/GED with four years of directly related experience.

What additional skills and experience would be helpful in this job (desired qualifications): 

• Prior experience in wastewater collection and treatment environment is preferred. 
• Effective and clear communication skills.
• Strong attention to detail.
• Experience coordinating multiple simultaneous activities.
• Prior experience in a utility dispatcher center.
• Basic knowledge of computer hardware and Microsoft Office.
• Ability to respond quickly in emergency situations.

What knowledge, skills and abilities you should have within the first six months on the job:

• General knowledge of personal computers – ability to navigate in a Microsoft Windows environment, basic word processing, and spreadsheet skills.
• General knowledge of computer hardware, software, and electronic systems sufficient to troubleshoot and maintain equipment.
• Knowledge of basic mathematics; add, subtract, multiply and divide using whole numbers, common fractions and decimals,
• Basic ability to coordinate multiple activities simultaneously.
• Verbal communication skills sufficient to gather and disperse information and communicate with a variety of personnel.
• Written communication skills sufficient to write routine reports and to correspond with stakeholders.
• Ability to read and interpret maps, blueprints and other reference materials.
• Ability to respond quickly and accurately in emergency situations.
• General knowledge of wastewater conveyance systems.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage and support staff in contributing to a dynamic work culture that improves the Council's ability to serve the region.
• We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits, and a good work/life balance.

More about why you should join us!

Other Qualifications

Metering & Alarm Systems Operator:
Union/Grade:  AFSCME/Grade B
FLSA Status:  Non-Exempt
Safety Sensitive:  No
Full Salary Range:  $26.32 - $42.74 hourly / $54,746 - $88,899 annually

Senior Metering & Alarm Systems Operator:
Union/Grade:  AFSCME/Grade D
FLSA Status:  Non-Exempt
Safety Sensitive: No
Full Salary Range:  $30.44 - $49.40 hourly / $63,315 - $102,752 annually

What your work environment would be:

Work is generally performed in a standard office setting. May require travel between primary work site to other sites. Environment may be hot, cold, dirty and/or dusty. Occasionally may be required to work evenings and weekends. Position may require fixed shift work schedule.


Physical Requirements:

Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, reach with hands/arms frequently below chest height and occasionally overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work. Occasionally requires field inspection, ladder and stair climbing, and walking. Appropriate safety equipment must be used.

Disclaimer: 

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected].

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