Senior Software Engineer - Salesforce en myCareer - NSW Government

Senior Software Engineer - Salesforce

• SNSW Grade 9/10 - base salary from $130,705 to $157,430
• Location – Gosford, Parramatta or Haymarket
• 2 x Ongoing Full-Time

About Our Team

Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer

·        Competitive salary package

·        Flexible working arrangements

·        Professional development opportunities

·        Access to latest DevOps tools and technologies

·        Collaborative and innovative environment

·        Make a meaningful impact on NSW digital services

·        Career progression pathways

About the Role

We are looking for skilled Senior Engineers (Salesforce) to manage and optimize our Salesforce CRM platform. As the Platform Engineer, you will be the primary point of contact for all Salesforce-platform related issues, acting as a liaison with the vendor for platform updates, troubleshooting, and change management. You will also be responsible for user onboarding, resolving incidents, and ensuring the platform runs smoothly. This is a hands-on role and is key to ensuring a seamless experience for users and the efficient operation of Salesforce where you'll build new features, deliver secure solutions, and support them as they go live.

Key Responsibilities:

·              Manage and maintain the Salesforce platform, including user accounts, roles, permissions, and security settings to ensure a seamless experience for all users. 

·              Responsible for designing, implementing, testing, and deploying complex custom-built solutions on the Salesforce platform. 

·              Develop, customise, and maintain Salesforce applications, including Apex code, Experience Clouds, Lightning Components, Aura Components, automation workflows, and integrations. 

·              Coordinate and manage integrations between Salesforce and other IT systems. 

·              System Monitoring & Optimization:

o     Implement and maintain Salesforce observability and monitoring tools (e.g., event monitoring, health check, debug logs, Shield, third-party APM solutions) to proactively track system performance, usage patterns, and error trends.

o     Conduct regular platform maintenance activities, including patching and release readiness checks, while optimizing for scalability, security, and cost efficiency.

o     Perform security audits, vulnerability assessments, and collaborate with vendors to address security and performance issues.

o     Manage Disaster Recovery (DR) testing to ensure platform resiliency and quick recovery in case of failure.

o     Automate repetitive tasks like access reviews, deployments, and user management to improve efficiency and reduce manual effort.

·              Vendor Liaison & Updates:

o     Serve as the technical contact with vendors, managing updates, patches, and feature releases.

o     Lead testing, validation, and deployment of vendor updates, ensuring compatibility and smooth integration

·              Incident & Problem Management:

o     Handle platform-related incidents and user issues, collaborating with vendors for resolution when necessary.

o     Ensure timely resolution of issues, maintaining platform uptime and stability.

·              User Access & Role Management:

o     Manage user onboarding, and training for the platform.

o     Configure and manage role-based access controls (RBAC), enforce security protocols, and ensure appropriate access levels.

·              Platform Monitoring & Optimization:

o     Regularly monitor platform performance, security, and availability, ensuring compliance with best practices.

o     Work with vendors to address performance or security concerns.

·              Documentation & Reporting:

o     Maintain records of platform changes, incidents, and resolutions.

o     Provide regular reports on platform performance and vendor interactions.

Your skills and experience  

·              Salesforce & Omni studio certifications are highly regarded.  

·              Deep understanding of SDLC principles and the software development lifecycle, including Agile and DevOps release management practices and methodologies.  

·              At least 7+ years' experience in a similar Salesforce software engineering role.  

·              Proven experience of Apex, Triggers, Classes and Lightning Web Components, API Web Services and Salesforce declarative programming techniques. 

·              Experience with Salesforce integration using REST/SOAP APIs, middleware (MuleSoft) and ETL tools 

·              DevOps experience including the use of GitLab, Jira and Confluence 

·              Work with the team to design and present your solutions to key client stakeholders 

Your technical skills  

·              Proven experience as a Salesforce Senior Engineer with hands-on experience in managing and customising the Salesforce platform. 

·              Strong knowledge of Salesforce administration, customisation, automation, and integration. 

·              Experience in flows, Apex, validation rules, system automation, sharing & security settings, permissions management, formula fields and a strong grasp of the underlying platform behaviour. 

·              Demonstrated experience with Salesforce Service Cloud, ideally with Public Sector Solutions (PSS). 

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend an NSW Government workplace as required.

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role. 

Salary Service NSW Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 1st October at 9:59am 

 Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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