Homeoffice Product Leader - Cloud & Training Solutions (Neenah, WI, US, 54957) en J. J. Keller & Associates, Inc.

Position Summary

Are you a strategic thinker with a passion for innovation and customer-centric solutions? Do you thrive in fast-paced environments where your ideas shape the future of technology? Join us as a Product Leader and help drive the success of our Cloud and Training product lines within our Technology Solutions business unit.

As a Product Leader, you’ll be responsible for the full lifecycle of your product/service line - from concept launch to ongoing optimization. You'll be at the forefront of designing, launching, and evolving products and services that make a real impact. You’ll collaborate across teams, engage with customers, and lead initiatives that fuel growth and deliver exceptional value. We’re looking for someone who is a visionary, a builder, and a champion for excellence.

Key Responsibilities

Product Strategy & Roadmapping

• Define and maintain the product/service vision and roadmap.
• Analyze market trends and customer feedback to identify opportunities for new offerings or enhancements.
• Collaborate with internal stakeholders to align product strategy with business goals.

Product Development & Lifecycle Management

• Lead the design and launch of new products/services and features.
• Manage the lifecycle of existing offerings, including updates and retirements.
• Own assigned back-office systems that support product functionality and user experience.

Customer & Market Engagement

• Gather and prioritize customer requirements through direct engagement and market research.
• Represent the company at industry events to promote offerings and gather insights.
• Monitor and improve customer satisfaction, loyalty, and retention metrics.

Cross-Functional Leadership

• Partner with Development teams throughout the product lifecycle, including backlog grooming and prioritization.
• Work with Marketing and Portfolio Management to develop pricing strategies and go-to-market plans.
• Collaborate with Sales to ensure offerings are packaged and positioned effectively.

Performance & Financial Accountability

• Drive revenue growth and meet launch objectives for assigned product lines.
• Manage budgets and expenses in alignment with departmental and corporate goals.
• Track and report on key performance indicators, including Customer Loyalty Index results.

Perks and Benefits

• Flexible hybrid work environment
• Opportunity to shape high-impact products
• Collaborative and innovative culture
• Professional development and growth opportunities
• Attractive compensation and benefits package

Qualifications

Experience

• 4+ years in a product/service design, product/service manager, or project management role, preferably for a commercialized customer-facing offering.
• Prior experience working with business software applications, preferably including business-to-business websites and back-office systems.
• Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
• Prior experience in a leadership role strongly preferred.

Education

• Bachelor's degree required in Marketing, Business or a Technology field.
• In lieu of degree, may consider an additional 4 years of experience in a product management or project management role.

Technology Skills

• Demonstrated experience with designing or managing the functionality of client-facing portals.
• Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)

Other Skills/Qualifications

• Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Understanding of product management processes and methodologies.
• Solution and team oriented, with the ability to lead and influence others.
• Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.

Physical Requirements

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time.  Occasional travel to offsite offices or customer sites may also be required, depending on assignment.