Patient Flow Coordinator - Patient Flow en Trillium Health Partners

Position: Patient Flow Coordinator

Dept: Patient Flow

Role: AH11.2 ($54.19 - $65.82)

Status: Temporary Part Time Approx. 6-12 months 

Site: Credit Valley Hospital & Mississauga Hospital Site (cross site role)

Shift: Monday-Sunday (Nights,1900-0700); Weekends & Stat Holidays (Days, 0700-1900)

Posted: September 19, 2025

Internal Deadline: September 26, 2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community 

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research 

Position Summary:

The Patient Flow Coordinator (PFC) will work within a fast-paced environment as a reliable, collaborative interdisciplinary team member and is a subject matter expert in flow, access and capacity. The PFC is a key point of contact overnight, and weekends, including statutory holidays. The primary role of the Patient Flow Coordinator is to facilitate and enhance patient flow  organizationally and to mobilize teams to achieve throughput, while striving to provide an exceptional exceptional experience for patients, families and staff. The PFC understands the  demand and capacity challenges of a hospital system and facilitates patients' access to the right care, in the right place, at the right time.

Responsibilities:

• Responds to changing and competing demands in a timely and flexible manner
• Leads bed meeting on weekends, and articulates a site-specific flow plan to accommodate demand for service, including utilization of over census beds
• Participates in evening and weekend flow touchpoint calls with the on-call team to provide situational awareness, risk and mitigation strategies
• Engages with external partners and collaborates with internal stakeholders to coordinate repatriations and inter-facility transfers
• Facilitates collaboration amongst patient flow, bed allocation and care areas, recommending options for bed placement to mitigate delays
• Coordinates patient admissions and transfers utilizing flow and capacity management tools (including Epic, Provincial Hospital Resource System (PHRS), flow standard work, policies and current situational awareness
• Uses a collaborative approach to maintain effective communication with key stakeholders to encourage throughput to optimize capacity, and identifies process gaps that impede optimal flow
• Uses clinical knowledge to conduct chart reviews to match clinical needs with available capacity
• Provides flow leadership, guidance and direction to CQCL/CN/CL, Professional staff and multidisciplinary health care teams
• Support emergency codes and other unplanned situations
• Escalates to Clinical Operations Manager or Senior Leader on-call, for just-in-time support
• Provides situational awareness to Manager, Patient Flow, for support and follow-up

Key Qualifications:

• Undergraduate degree in a health care discipline 
• Current member and in good standing with a professional college required
• Minimum 5 years recent clinical experience in an acute care hospital setting
• Proven leadership skills
• Self-directed and thrives in a dynamic environment
• Thinks critically to respond to a rapidly changing environment
• Assesses risk, and effectively utilize resources to support patient acuity while considering the global needs to the organization
• Strong facilitation and conflict resolution skills to help resolve challenging situations
• Provides patient centred care
• Demonstrates positive, collaborative working relationships with internal/external stakeholders
• Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
• Actively participates in and demonstrates support for continuous quality improvement initiatives
• Excellent verbal and written communication skills
• Positive work and attendance performance essential

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