Training and Quality Assurance Coordinator - Waldorf Astoria New York en Hilton
Hilton · New York City, Estados Unidos De América · Onsite
- Oficina en New York City
After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Classification: Full-Time
Shift: Various – must be available weekdays, weekends, and holidays.
Pay Rate: The pay range for this role is $33.65 - $38.46 and is based on applicable and specialized experience and location.
Want to learn more? Hotel Website, Instagram, Facebook, YouTube
What will I be doing?
The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:
- Maintenance of employee records including personnel files, learning history
- Scheduling and coordination of training classes, including maintenance of training calendar
- Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion
- Assist HR Administrator with recruitment and hiring of new team members
- Coordinate job opportunity system
- Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising
- Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system
- Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment
- Complete audits daily on the floor and track areas of improvement needed along with creating training based on findings
The ideal candidate will have a background in Training in a Luxury hotel, has advanced skills working with Excel and Word. Posses the ability to conduct audits and use that data to create training plans to ensure hotel standards are being maintained.
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Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3Eglobal brands%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E.%26nbsp; Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.%26nbsp; And, our amazing Team Members are at the heart of it all!%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin:0px 0px 12px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22color:black;font-family:Verdana;font-size:10.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits %3C/strong%3E– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Verdana;font-size:10.0pt;margin:0in 0in 0in .375in;%22%3E%26nbsp;%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22circle%22%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAccess to pay when you need it through DailyPay%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMedical Insurance Coverage – for you and your family%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMental health resources including Employee Assistance Program%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EBest-in-Class Paid Time Off (PTO)%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel program: 100 nights of discounted travel%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EParental leave to support new parents%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E401K plan and company match to help save for your retirement%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ECareer growth and development%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETeam Member Resource Groups%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:black;margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERecognition and rewards programs%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Verdana;font-size:12.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E*Available benefits may vary depending upon property-specific terms and conditions of employment.%26nbsp;%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Verdana;font-size:12.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Verdana;font-size:12.0pt;margin:0in;%22%3E%3Cspan style=%22color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E#LI-JO1%3C/i%3E%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E Solicitar ahora
