Spa Supervisor en Little Creek Casino Resort

Description

 As our Spa Supervisor, you’ll guide a dedicated team, create a welcoming retreat for guests, and help us uphold our reputation as the friendliest casino resort in the region. If you’re passionate about leadership, guest service, and wellness, this is your opportunity to shine in a role that blends hospitality and heart. 

Essential Duties and Responsibilities

• Oversee spa operations.
• Greet Guests, answer incoming telephone calls, and book appointments.
• Ensure compliance with company and departmental procedures.
• Supervise activities of team members to ensure optimum guest services and positive guest interactions.
• Promote all spa programs and activities.
• Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
• Understand and use universal precautions and sanitary procedures.
• Address and resolve guest and team member concerns in the spa or refer them to the Spa Manager.
• Inform spa team members of any changes to promotions, policies, procedures, etc. at the beginning of every shift.
• Assist in the development of weekly schedules for the spa department.
• Assist with handling payroll duties with accuracy adhering to timelines.
• Available to perform spa services not to exceed 50% of their time.
• Maintain a high quality of guest services according to LCCR 7 Waterways of Guest Service and Mission Statement.

Additional Duties and Supervisory Responsibilities

• Establish relationships with the guest and the community.
• Participate in resort wide marketing activities to stimulate consumer awareness and bookings.
• Monitor and measure service levels, ensure team members meet or exceed standards.
• Work with vendors and facilities team to schedule and complete needed repairs promptly.
• Supervise all spa team members
• Comply with all company policies, industry rules & regulations and applicable laws.
• Assist with ongoing skill training and improve team member competence.
• Help establish team member service, treatment, product sale goals.
• Help perform team member evaluations and developmental plans.
• Create a motivating environment of fun for team members and guests. 
• Maintain a constant running list of weekly tasks and delegate to employees. 
• Perform other duties and responsibilities as assigned.

Requirements

Education and Experience:

• Two (2) years of prior Spa or other Hospitality business supervisory experience required.
• Two (2) years of Technical Skills Experience in a spa setting.

Certificates, Licenses, Registrations

•   Class II Gaming License issued from the Squaxin Island Gaming Commission. 
• Current and valid Massage, Esthetician or Cosmetology license from State of Washington, preferred.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.