Patient Registration Representative ASC en OrthoIllinois

Job Purpose:

The Patient Registration Representative, ASC is responsible for providing exceptional customer service to patients and family members during the registration and surgical process, collecting co-pays due at the time of service, answering all incoming internal and external calls to the surgery center, assisting pre-admission team, and help with surgery scheduling when needed. The Patient Registration Representative, ASC will be cross-trained to complete numerous Business office functions.

Primary Duties and Responsibilities:

• Greets and checks in surgical patients, verify insurance, and obtains co-pays when indicated

• Records payments that are collected at front desk daily

• Responsible for directing patients and family members to allocated area. Monitors lobby and waiting areas

• Communicates wait times with patients and family members when necessary

• Communicates with OR staff to direct patient's family member(s)/friend(s) to the consulting room following surgery. If the patients' family member(s)/friend(s) is away from the building, they will communicate with the surgeon on how to reach them

• Verify the accuracy and completeness of patient clinical, demographic, and insurance information as well as preparation of all patient labels

• Assist the pre-admission team with gathering history and physicals, preop testing, and communicating with patients to complete the pre-admission form

• Monitors pre-admission software to ensure the patient has completed all pre-admission forms for surgery

• Ensures verification of insurance benefits and precertification has been completed by surgery scheduling and VOB staff for all procedures two weeks before surgery when possible

• Manages visitors and verifies vendor, observer, and student approval by working with the credentialing department

• Calls patient the day before surgery, providing arrival time and preparation instructions

• Assists in calling patients to come in early/late due to changes in surgery schedule

• Monitors and tracks completion of dictation notes from the surgeon and uploads notes to patients’ charts

• Closes charts in EMR; runs reports for charts that need to be completed

• Surgery Schedule, as needed

• Monitors canceled surgeries and close charts as necessary

• Orders office supplies, food, and beverages. Maintains a budget for all ordered items

• Orders Oxygen and Nitrous Oxide tanks as needed

• Maintain locker assignments for all employees

• Assist with laundry/scrub needs with linen company

• Runs necessary reports for benchmarking when requested by manager

Competencies:

• Service:  We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.

• Change Agent:  We support and contribute to positive change in the organization.

• Communication and Interpersonal Relations:  We communicate honestly and with compassion to build connections with our patients and each other.

• Effectiveness:  We take ownership of work, doing the right thing for our customer and doing it well.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.  Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.    

Education and Experience Requirements:

• High School Diploma or GED.

• Excellent Communication Skills.

• Competency in oral and written skills.

• Comprehension of Medical Terminology.

• Minimum of one year scheduling experience in an ambulatory surgery cent, acute-care hospital, or doctor’s office.

• Basic working knowledge of Microsoft and Google Suites.

• EMR familiarity preferred.

Environmental/Working Conditions: 

Working environment is in an ambulatory surgery center setting.

Physical/Mental Demands:  

• Sit, stand and walk for extended periods of time

• Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis)

• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder

• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time; ability to twist hands or wrists repetitively

• Good balance. 

• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds) 

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.