Manager, Field Operations (CRM) en Commercial
Commercial · Waltham, Estados Unidos De América · Hybrid
- Senior
- Oficina en Waltham
Manager, Field Operations – CRM and Field Support
This position will be responsible for managing field support initiatives including the management of the field CRM platform. As a member of the Field Operations team, this position will work closely with all Field Operation Functions (Field Measurement, Sales Administration, Incentive Compensation, and our Master Data Management team) as well as IT, Brand Teams, Commercial Services and Commercial Operations & Analytics, Finance, Human Resources, IT, and key vendors to support the commercial team.
The ideal candidate will be a hands-on self-starter with solid organizational and analytical skills and a solid understanding of supporting field sales. The candidate will be able to work with a diverse group of stakeholders to execute multiple projects in conjunction with normal daily activities. The candidate will have the strong documentation skills, and ability to identify and execute continuous process improvement. The candidate needs to possess the ability to execute details as well as the ability to summarize and communicate those details to other people.
The position requires a highly motivated individual able to work cross-functionally. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.
Responsibilities
Core Responsibilities:
Continued evolution of our CRM (Veeva) tool to support a growing and more complex field organization
Providing Veeva CRM program/release management best practices
Promote awareness of the latest innovations Veeva is releasing
Develop business requirements, provide input in design solutions, create process maps and project plans for system enhancements
Aligning with key customer CRM stakeholders across Sales, IT and Business to establish a stronger CRM tool
Work with field teams to understand and solve their customer data issues and questions
Contribute to change management, communication, and training of key tools for Field Operations
Support end to end project management to ensure effective execution of key strategic initiatives
Create and maintain department work instructions
Provide standard and ad hoc reports to Alkermes functional areas
Participate in CRM, MDM, and Sales Reporting system enhancement meetings
Assist with Sunshine and State compliance reporting
Develop clear, concise and effective communications
Perform additional tasks and projects as assigned
Qualifications
Basic Qualifications:
Minimum Education & Experience Requirements:
Bachelor’s degree required
8+ years pharmaceutical experience, preferably in Sales/Field Operations, Sales/Sales Leadership and/or similar roles supporting sales forces
Preferred Qualifications:
Experience with other Field Operations functions such as sales data processing, reporting, alignment management, CRM and call planning
Strong knowledge of pharmaceutical data including an understanding of field sales roles including sales, managed markets, account-based teams, etc.
Knowledge of pharmaceutical data sources like VEEVA/salesforce.com, MedPro, and similar systems
Experience working with Field Sales teams promoting multiple products preferred
Experience developing, and leading a team
Roles requiring strong planning & strategic thinking
Proficiency with Microsoft Office suite
Personal Attributes Needed:
Desire to work in a fast paced environment that often requires create problem solving
Determination to ensure deliverables meet and often exceed the needs of the field teams
Satisfaction from successfully supporting a Field Sales Team
Ability to meet deadlines and multi-task
Ability to work a hybrid office schedule in our Waltham office
LI-TS1
Company
Why join Team Alkermes?
Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.
Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023).
Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.
