SBN - Fleet Manager, Restaurant Services en Holland America Line & Seabourn
Holland America Line & Seabourn · New York, Estados Unidos De América · Onsite
- Professional
- Oficina en New York
The Fleet Manager Restaurant Services oversees the Service Department, managing the Maitre D’ and Outlet Managers, and optimizing performance and productivity. This role involves planning and scheduling staff, fostering relationships with Outlet Managers and the Head Office, coaching and mentoring, evaluating operations, and implementing new procedures.
Key Responsibilities
- Lead and Inspire: Manage and elevate the performance of maitre d’ and Outlet Managers.
- Strategic Planning: Plan and schedule service staff and utilities for peak efficiency.
- Build Relationships: Foster positive connections with Outlet Managers and Head Office.
- Mentor and Coach: Conduct impactful coaching and mentoring sessions.
- Evaluate and Innovate: Assess restaurant operations and introduce new standards.
- Implement Excellence: Roll out new procedures to enhance service quality.
Skills, Knowledge & Expertise
Education:
- Diploma from a recognized Restaurant or Hotel apprenticeship/study program or bachelor’s degree in hospitality science, or equivalent experience.
Experience:
- Proven work experience as a Food & Beverage Manager or comparable position for at least 5 years in a 4 or 5-star environment (based on Swiss standards).
Knowledge, Skills & Abilities:
- Skilled in multitasking and managing constantly changing priorities.
- Strong leadership abilities.
- Proven skills in planning, organization, and collaboration.
- Skilled in consulting, needs assessment, and problem-solving.
- Extensive knowledge of Public Health regulations.
- Excellent verbal and written communication skills; competent in writing and producing operational documentation.
- Extensive knowledge of Public Health regulations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and general PC skills, including web navigation.
- Experience with ordering systems (e.g., DMS, SilverWhere, Micros, Symphony).
- Ability to conduct training sessions and maximize guest satisfaction.
- Collaborative spirit to work closely with the Culinary Team and manage inventory.
- Support an inclusive and diverse culture.
Physical & Travel Requirements
Physical Demands:
- For the safety of yourself and others on board certain physical abilities shall be maintained.
- A lot of travel is required.
- Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
- Passport – valid for a minimum of 6-month Flag state issued seaman book
- General flag state or flag state approved marine fitness medical United States C1/D visa
- English Marlin test at minimal score of 80% Pre-employment medical examination.
