Office Supervisor en Great Floors LLC

Description

JOB SUMMARY 

The function of the Office Supervisor is to be responsible for performing all office functions associated with a Great Floors store facility. This includes supervision of other office support personnel including, but not limited to, an assistant office staff, builder support person and receptionist. The candidate must have above average computer, telephone and organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Office Supervisor is responsible for all office administration tasks associated with a Great Floors retail facility. This includes reception, confirmation and invoicing of orders, daily deposits, processing labor billing and payroll reporting along with all tasks necessary to support retail, builder and commercial salespeople.
• The Office Supervisor must participate in regular department head meetings.
• The Office Supervisor must facilitate customer relations by ensuring communication, quality performance and prompt response to customer needs and problems and represent Great Floors in a positive manner within the community.
• The Office Supervisor is responsible for participating in all training sessions, meetings and events as may be required by the company.

Standards of Performance

The Office Supervisor will be deemed to be performing in a satisfactory manner when the following criteria have been met or exceeded:

• All paperwork required to handle the high volume of transactions required are prepared accurately.
• Store customers are handled in person and by telephone in a professional and respectful manner.
• Staffing of the office administrative staff is adequate in order to perform all required functions and is trained to perform those functions.
• Customer service as measured against the company expectations and opinion of customers is promoted in a manner which insures repeat business and a favorable reputation in the community.

Competencies

• Initiative & Leadership.
• Time Management & Organizational Skills.
• Decision Making.
• Communication Proficiency.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• This position answers to the Branch Manager. This position manages all employees of the office department and is responsible for the performance management and hiring of the employees within that department. 

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• At least two years of previous experience in office management.
• Working knowledge of mail processes such as postage machine, FedEx and UPS.

Preferred Education and Experience

• Bachelor’s degree or equivalent.
• Experience in a fast-paced environment.

Additional Eligibility Qualifications

• Computer skills as may be required to operate the industry specific software required to deal with orders, run required reports and perform all other tasks as required.
• Can effectively manage and supervise a diverse group of employees.
• Knowledgeable in all aspects of the business including product knowledge and installation.
• Proficient in typing, data entry and the operation of all required office equipment.
• Able to work effectively and professionally with all store customers and staff.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk.  This requires the ability to lift products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 7:00 AM-4:00 PM

Travel
No travel is expected for this position.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• This job operates in a professional office & warehouse environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. 

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.