- Oficina en Maia
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Global order management
The role
As a local Global Order management you will be the first point for the Customer Care Team. Your goal will be to handle orders within the ERP system and support enquiries from the relevant departments in the organization. Your main task is to provide support internally to ensure customer satisfaction. The position is based in Portugal (Porto). The role is hybrid based and you will be part of dynamic team that is linked to a larger global group as well as with our factories from different geographical regions.
Primary responsibilities
As local Global Order management you will be responsible for:
Booking orders in ERP system
Liaising with other departments to ensure on time request for all orders is achieved
Arrange shipment and pick-up of equipment for special carriers
Handle local inventory and orders
Handle trade-in returns (RMA) locally and returns to the factories
Handle credit and rebills for invoice correction
Assist the Finance Department with orders/invoices enquiries (portals)
Customer Online Portal management
Answering incoming internal requests
Handling general administrative tasks and efficiency assistance activities
Other miscellaneous tasks as business requires
Professional qualifications and personal skills
ERP experience
Experience from a sales or service function where customer satisfaction has been paramount
Excellent communication skills
Strong team and interpersonal skills
Task-oriented, self-motivated and flexible
Driven by customer satisfaction
A robust personality and the ability to multi-task and handle stressful situations
We offer
The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.
Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.
One company – HBK
On January 1st 2019, Brüel & Kjær Sound & Vibration Measurement A/S and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,000 employees worldwide and production facilities in Denmark, Germany, UK, USA, China and Portugal, and presence in 80 countries, HBK becomes a leading global powerhouse.
Both companies currently operate within the Test and Measurement segment of Spectris, the productivity-enhancing instrumentation and controls company. For further info please visit www.hbkworld.com.
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