Senior Constituent Service and Field Representative (Legislative Assistant II)-25037309UFR en County of San Diego, CA

About the Department

The Office of Supervisor Lawson-Remer is seeking a committed Senior Constituent Service and Field Representative to champion a bold, progressive agenda across San Diego County, the 5th largest metropolitan region in the country. This full-time position offers the opportunity to engage deeply with the community.

Representing six coastal cities and surrounding unincorporated areas, Supervisor Lawson-Remer has delivered meaningful results for her constituents, including:

• Expanding access to affordable healthcare, including mental health services.
• Holding corporate landlords accountable for driving up housing costs.
• Addressing environmental crises like the Tijuana River sewage contamination and safeguarding our coastline.
• Significantly improving labor protections, working conditions, and wages for tens of thousands of working families, and cracking down on wage theft.
• Establishing the nation’s first ever Immigrant Legal Defense Program in a border county. 
• Pioneering “alternatives to incarceration” to advance community safety through services to reduce recidivism.
• Strengthening gun safety laws and using red flag laws to protect public safety.
• Combating homelessness through shelters, tiny homes, and safe camping sites.
• Protecting reproductive rights and ensuring access to legal, safe abortions.

Terra is an economist, attorney, community organizer, and educator.  Before running for elected office, Terra worked as a senior advisor in the Obama Administration; as a professor of public policy in San Diego and New York; as an economist and attorney for the World Bank and global advocacy organizations including Amnesty International, Avaaz, and Namati; and as a political strategist for the labor movement and the Open Society Institute. She got her start in community organizing as a direct-action coordinator and founder of a national student organization fighting against inequality and for a more just and sustainable future.  

The Senior Constituent Service and Field Representative develops and implements strategies for increasing community engagement and constituent services across various platforms, ensuring alignment with Supervisor Lawson-Remer’s goals. Further, this role requires routine in-person and virtual attendance at local and regional meetings and events which often occur in the evenings and on weekends.

ESSENTIAL JOB FUNCTIONS: 

Strategic Outreach:

• Organize and attend community events, workshops, and meetings, both virtual and in-person, to foster a sense of community and encourage active participation.

• Assist Director of Operations, setting goals and priorities for constituent interactions and ensuring seamless service delivery. The role combines strategic planning, daily management, and hands-on support for field operations, focusing on addressing constituent needs and strengthening community ties and engagement.
• Develop and implement field strategies that increase outreach, awareness, and access to government services and resources.
• Organize and direct field events, such as town halls, community resource fairs, and pop-up constituent service centers.
• Work collaboratively with communications teams to promote field activities and inform the community about available services and resources.

Constituent Service & Casework:

• Respond promptly to constituent inquiries via phone, email, and mail, providing accurate information and assistance.
• Process, track, and manage constituent casework, ensuring progress is monitored and cases are resolved in a timely manner.
• Maintain organized records of all communications and case statuses, updating the system regularly for transparency and accuracy.
• Track and report on case trends to identify systemic issues or service gaps, advising leadership on potential policy adjustments.

Community Relationship Building:

• Foster strong relationships with local community organizations, non-profits, advocacy groups, and other stakeholders to facilitate collaborative problem-solving.
• Serve as a point of contact for key community leaders, ensuring open lines of communication and feedback.
• Attend community meetings, events, and other gatherings as a representative of the elected office, addressing questions and concerns directly.

Data Management & Reporting:

• Oversee the collection and analysis of field service data, tracking constituent interactions, case outcomes, and overall service metrics.
• Prepare regular reports for leadership, detailing field activities, service impact, and recommendations for improvement.
• Use data insights to inform strategic decisions on resource allocation, outreach focus areas, and potential policy initiatives.

SKILLS AND QUALIFICATIONS:

• Strategic Planning & Problem-Solving: Able to develop outreach strategies and efficiently address constituent concerns.
• Technical Skillset: Proven and strong command of database and tracking management on various platforms.
• Excellent Communication Skills: Skilled in both verbal and written communication, able to clearly convey information to both team members and the public.
• Analytical Mindset: Proficient in analyzing service data and identifying trends to make informed decisions and improve field services.
• Community Engagement Expertise: Deep understanding of the community's needs and the ability to build meaningful relationships with diverse groups.
• Excellent oral and written communication skills, with the ability to convey information clearly, professionally, and persuasively to diverse audiences. 
• Strong understanding of local, state, and federal government, as well as an awareness and knowledge of the issues and communities within District 3. 
• Professional phone etiquette, paired with the ability to build rapport and communicate tactfully, respectfully, and effectively with a wide range of personalities. 
• Proven ability to perform essential job functions with a collaborative spirit, demonstrating courtesy, discretion, and an independent approach to casework and constituent support. 
• High level of thoroughness and attention to detail, ensuring accurate, timely handling of all duties and case-related responsibilities. 
• Strong organizational skills and familiarity with office policies, practices, and computer applications, including proficiency in work processing and other office software. 
• Flexibility to manage a dynamic work environment with competing priorities, effectively handling pressure and stress to maintain a positive and professional demeanor.

This role would suit an individual who is proactive, results and data-driven, and passionate about enhancing the connection between government offices and the community. 

EDUCATION (OR EQUIVALENT EXPERIENCE):

Bachelor’s degree or equivalent experience with at least 2 years in legislative or community work.

 SKILLS AND KNOWLEDGE REQUIRED:

• Strong oral and written communication skills for clear, professional interactions with diverse audiences.
• Knowledge of local, state, and federal government operations, and familiarity with District 3 issues and communities.
• Professional phone etiquette, with the ability to build rapport and communicate tactfully with various personalities.
• Ability to work independently and collaboratively, with discretion and a proactive approach to casework.
• High attention to detail for accurate, timely completion of duties and case management.
• Strong organizational skills, with proficiency in office policies, practices, and computer applications.
• Flexibility to handle competing priorities in a dynamic environment while maintaining professionalism under pressure.

WORKING CONDITIONS:

• Split time between office-based administrative tasks and fieldwork.
• Availability for nights and weekends to support events.
• Valid driver’s license and reliable vehicle required. 

Click here for full salary Range and Job Description for Legislative Assistant II

SALARY AND BENEFITS:

• Salary will depend on qualifications
• Defined benefit pension plan, with additional savings options through 457 and 401 accounts
• County-paid flexible credits that allow you to choose from a variety of benefit plans, including medical, dental and vision insurances, short term disability and critical illness programs.
• County-paid life and accident insurance and long-term disability.
• Transit pass reimbursement program.
• 15 days of vacation a year, 14 County-paid holidays, floating holidays, paid sick leave, and discretionary executive time off. 

APPLICATION PROCESS:

To apply, send Resume and cover letter to Jamie Fox at [email protected] with the subject line: “Senior Constituent Service and Field Representative Applicant + Your Name.” 

In your cover letter, please include the following:

• Your interest in this position
• Why you are motivated to work for Supervisor Terra Lawson-Remer

Persons serving in positions in the Unclassified Service do not accrue tenure and serve at the pleasure of the appointing authority. The provisions of this job announcement may be modified or revoked and do not constitute an expressed or implied contract. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. 

CONDITION OF EMPLOYMENT:
 
As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. (Current employees may be exempt from this process.)

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran’s Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.

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