Eligibility Office Manager 2 (PCN 068050) en State of Alaska, AK
State of Alaska, AK · Wasilla, Estados Unidos De América · Onsite
- Professional
- Oficina en Wasilla
About the Department
Please check our residency definition to determine if you qualify.
As an Eligibility Office Manager 2 (EOM 2), you will lead, supervise, and organize subordinate supervisors and administrative support staff in the Wasilla Division of Public Assistance (DPA) office. You will exercise independent judgment in hiring, assigning tasks, reviewing work, providing instruction, and training your team. In this position, you will collaborate with partner organizations and community agencies to effectively plan, organize, and allocate resources within the division, delivering the benefits and services provided by DPA.
Mission and Values/Culture:
The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.
We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.
Benefits of Joining Our Team:
The Division of Public Assistance is committed to developing and sustaining a high-quality workforce by developing staff and promoting career advancement within the agency. We foster growth and learning, believing that you can begin your career in an entry-level position, work your way through the ranks, across program lines, and into other units across the division.
We provide a competitive benefit package, flexible work schedules, and job stability.
The Working Environment You Can Expect:
You will be working in the Wasilla Public Assistance office. You will work with other well-trained staff members who support our agency's mission and values in an environment of mutual respect and trust, where management believes the staff is the agency’s most valuable resource and encourages participation in decisions affecting their work.
Tips on how to best succeed in this position if chosen:
Most of the work will be computer-based, so having good typing skills (at least 30 words per minute) and being proficient in data entry is recommended.
With most data being input into computer systems, a strong familiarity with using the internet, toggling between browsers, multiple computer screens, and a working knowledge of the Microsoft Suite and its components is helpful.
This position requires extensive contact with the public, and being able to be empathetic while explaining the need for information or determining benefits is highly recommended.
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:
- Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Managing Performance: Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.
- A valid Driver's License is desired.
- This position requires travel within the state.
Position Duties
Competency-Based Minimum Qualifications Instructions
This job class uses competency-based minimum qualifications. Please ensure your application(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.
Any combination of education and/or experience that provides the applicant with the knowledge, skills, and abilities in
- Public assistance programs and subprograms' rules and regulations, requirements, policies, and procedures and applying knowledge to the most difficult caseload situations; and/or
- Personnel and office management principles and the practices and techniques of supervision, including those of directing, evaluating, and training staff
Progressively responsible experience in a public assistance program and/or training or experience supervising, leading, or otherwise planning, controlling, and directing the work of others to achieve the goals of the office or organization.
Special Note:
"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Minimum Qualifications
At the time of the interview, please provide the following:
- Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application.
- Current performance evaluation, if available.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions.
The State of Alaska uses four proficiency levels to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.
CLASSIFICATION
This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected]
For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
