Operations Supervisor - Wire Administration en None

This position will supervise the Wire Administration department within our Bank Operations group. Wire Administration is primarily responsible for the processing of incoming and outgoing wire transactions.  Additional responsibilities include but are not limited to processing other types of monetary transactions, reconciling accounts, facilitating cash management activities, and managing negotiable item inventories.  In addition, the group also provides phone support to Retail and Commercial lines of business regarding wire processing issues.

Responsibilities will include, but are not limited to:

• Providing team members with support, direction, coaching, counseling, and performance evaluations to ensure work quality, efficiency, and service levels are met
• Defining, planning, and scheduling the department workflow to ensure all necessary tasks are completed timely and accurately.
• Leading training efforts to ensure procedures are thorough, complete, followed accurately, and that sufficient depth exists for each task
• Developing strategies focused on process optimization, and work with internal and external partners to meet business objectives
• Identification, escalation, and resolution of product and service issues
• Analyzing performance, revenue, and cost metrics to provide meaningful insight
• Understanding, applying, and ensuring compliance with applicable regulations

The shift for this position is Monday through Friday 9:00am - 6:00pm, additional hours may be required as needed.

Position Requirements

Interested candidates must possess at least 3 years banking experience and/or management experience. Experience in an operations environment and a college degree are preferred, but not required. 

Additional requirements include:

• Ability to lead and motivate a team
• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Strong work ethic, critical thinking, and problems solving skills with attention to detail
• Ability to escalate issues and concerns appropriately
• Ability to perform specific tasks independently
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• High degree of reliability
• Familiarity with Finastra PAYplus or other wire processing applications is a plus

In addition, the position is expected to read, reference, interpret and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance and the banking industry.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.