Information Technology Specialist I/II en City of Santa Cruz, CA

About the Department

The current vacancy for Information Technology Specialist I/II is in the City's Information and Technology Department. This is a full-time and fully benefitted regular position working 40 hours per week. The eligibility list established from this recruitment may be used to fill other Information Technology Specialist I/II vacancies in the City IT Department as well as the Santa Cruz Public Library System during the life of the list The eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

Under supervision, the Information Technology Specialist I/II serves as a technical expert and provides computer hardware, software, peripheral and user support in a networked environment; analyzes, troubleshoots and maintains a complex network infrastructure connecting end-users in both local area networks (LAN) and wide area network (WAN) in a varied environment of operating systems and suites; and performs other related duties as required.

• IT Specialist I salary range $31.90 - $44.88 (hourly)
• IT Specialist II salary range $35.16 - $49.47 (hourly)

APPLICATION AND SELECTION PROCESS:

The following process may be changed as deemed necessary by the Human Resources Director. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

• On Thursday 10/02/25 recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted.  To apply, submit:

1. Application - online application only. Resumes are not accepted in lieu of filling out the application form completely.  Click the Apply button to begin the online process.
2. Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application to receive credit. 

• Weeks of 10/06 through 10/22/25: Applications will be competitively screened based on the minimum qualifications for this position.  Candidates will be notified of their status by 10/28/2025. 
• Week of 11/03, 11/10, and/or 11/17/25:  Interviews will be tentatively scheduled. The examination process will include an interview and may include a written and/or performance exercise. 

Position Duties

Position requires prolonged sitting, standing, walking, kneeling, crawling, squatting, stooping, crouching, kneeling and reaching in the performance of daily activities.  The position also requires repetitive hand movement and fine motor coordination of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, screwdrivers, crimping tools and other hand tools, and other computer-related components. Additionally, the position requires both near and far vision in performing computer installation and repair, and color vision is required to accurately interpret visual displays.  Acute hearing is required when communicating by phone and in person.  The need to lift, carry, drag and push equipment and materials weighing up to 50 pounds is also required. The nature of the work requires the incumbents to climb ladders, drive motorized vehicles and work in small spaces. Additionally, off-site travel, attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency call outs may be required.  

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

The minimum qualifications for Education, Knowledge, Skills and Abilities are the following:

Education and Experience:

Information Technology Specialist I

Information Technology Specialist II

• Associate of Arts degree in computer science, information systems or related field; and 
• Two (2) years of experience performing computer hardware, software and network support functions

                                                                  OR

Knowledge:

• Principles and practices of computer systems and network (may include VoIP) design, operation and control.
• Personal computer imaging and diagnostic hardware utilities and testing equipment.
• Current technology standards.
• Printer installation, maintenance, and repair.
• Methods and techniques for record keeping, documentation, and report preparation and writing; proper English, spelling and grammar.
• Office practices, methods and equipment.
• Customer service techniques.

Skills: 

Abilities:  

• Successfully manage multiple tasks and project assignments.
• Organize, prioritize and follow up on work assignments.
• Learn City or department terminology and systems needs within six months of being hired.
• Execute equipment and software purchasing procedures.
• Communicate effectively, orally and in writing, including communicating technical information in business-friendly and user-friendly (non-technical) language.
• Interact tactfully and effectively with other employees, vendors and the public, and maintain a positive customer service mindset.
• Read, interpret and record data accurately.
• Analyze, troubleshoot and resolve information systems, hardware, software, network, connectivity problems, and develop and implement appropriate responses.
• Conduct technical research and recommend solutions; read and interpret maps, sketches, drawings, specifications and technical manuals.
• Exercise initiative and independent analysis and judgment in solving complex problems.
• Effectively lead, and train staff and users. 
• Be attentive to detail.
• Work independently and as a member of a team; successfully work within a collaborative environment.
• Learn more complex principles, practices and techniques pertaining to assigned duties; adhere to applicable federal, state and local laws, codes and regulations relating to the security of information.
• Observe safety principles and work in a safe manner.
• Establish and maintain effective working relationships.
• Stay abreast of emerging technologies relevant to City or department to which assigned.

If assigned to City IT: 

Licenses and Certificates

Possession and continued maintenance of a valid California Class C driver’s license.

DESIRABLE QUALIFICATIONS

If assigned to SCPL:

If assigned to City IT:

• Experience providing Technical Service in a high-volume Microsoft Help Desk Environment.
• Experience with PC Replacement Programs including WIM Image Format.
• Experience in preventing and resolution of Virus and Malware infections.
• Familiarity with Windows Active Directory Service.
• Possession of CompTIA Certifications (A+, Network+, Security+).
• Possession of Windows MCSA Certification.
• Possession of Cisco Networking Certification (CCT, CCENT,CCNA, CCNP).
• Experience and/or Certification in Microsoft SQL Server System Administration. 
• Programming or scripting knowledge in two or more languages.

Other Qualifications