Interfaith Community Services - Thrift Store Manager en Interfaith Community Services

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Thrift Store Manager role, you’ll be responsible for overseeing all daily operations of the store, ensuring efficient and profitable management. This includes supervision of volunteers, merchandising, inventory control, and financial oversight. The manager will drive sales and create a positive shopping experience that supports the store’s mission, as a revenue source for a nonprofit organization.

• Direct all daily store functions, including opening and closing procedures.
• Manage the processing of donated items, including sorting, pricing, and displaying merchandise.
• Oversee inventory management, including stock rotation, loss prevention, and the timely disposal of unsold items.
• Ensure the store, backroom, and donation areas are clean, organized, and compliant with all safety and health regulations.
• Recruit, train, schedule, and lead all volunteers.
• Provide ongoing coaching and feedback to volunteers.
• Foster a positive, team-oriented work environment that emphasizes exceptional customer service and engagement.
• Serve as the main point of contact for volunteers.
• Develop and manage the store's budget, controlling expenses and monitoring profit margins.
• Analyze daily, weekly, and monthly sales reports to identify trends and opportunities for improvement.
• Implement sales strategies and promotional events to increase store traffic and revenue.
• Process all sales transactions accurately using the Point-of-Sale (POS) system.
• Create visually appealing and innovative merchandise displays to attract shoppers.
• Develop and execute marketing initiatives, including social media content and in-store signage, to promote the store and its mission.
• Cultivate relationships with donors and the community to ensure a steady supply of quality merchandise.
• Ensure that all customers and donors receive exceptional service.
• Resolve customer complaints and inquiries in a professional and timely manner.
• May be required to drive personal vehicle for donation pick-ups
• Performs additional duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High School Diploma or GED, required
• Associate’s degree, preferred
• Minimum of 2 years of experience of retail management experience, with specific experience in resale or thrift stores preferred
• Valid CA Driver’s License, required
• Personal vehicle availability

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to identify problems, research and recommend solutions
• Excellent communication skills, particularly listening, mediation, and writing skills.
• Possesses strong organizational skills with the ability to meet a demanding workload.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Strong leadership, organizational, and interpersonal skills.
• Demonstrated financial acumen and proficiency with POS systems.
• Proven track record of driving sales growth and exceeding revenue targets
• Strong focus on converting foot traffic into loyal customers through creative in-store experiences
• Experience with merchandising and inventory management.

WORK CONDITIONS / PHYSICAL REQUIREMENTS

• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and use hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, push, pull, carry and balances objects weighing up to 50 pounds
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio- economic backgrounds and origins
• The noise level in the work environment is usually low
• May be required to work flexible schedule including weekends, evenings and holidays

Location: On-Site/San Marcos

Salary: $70,500-$74,070

Hours: Tuesday-Saturday: 10am-6pm

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.