- Professional
- Oficina en Dayton
The Account Manager is responsible for developing strong customer relationships, promoting new business development (sales and marketing), providing customer service, and protecting the company’s commercial interests, while acting as the liaison between customers and internal cross-functional teams to ensure the timely and successful delivery of products to Millat Industries’ customers.
Essential Job Functions
- Operate as the lead point of contact for all commercial matters of the customers (existing and prospective)
- Conduct quoting activities for new and existing projects, including the receipt of RFQ, Contract Review Process, gathering pertinent information, sending RFQs to suppliers, and collaborating with the divisional team to cost and design the manufacturing process
- Prepare, submit, and present our proposals to the customer
- Follow up as needed with the customer and lead negotiations
- Lead the commercial negotiation of capital equipment, suppliers (castings, coatings, etc.), fixturing, assembly equipment, and other high-cost items related to projects
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with the divisional team, executive team, customers, and suppliers
- Work cooperatively with the divisional team to ensure the timely and successful delivery of products according to customer needs and specifications
- Develop new business with customers and/or identify areas of improvement to increase sales
- Forecast and communicate key account metrics (e.g., sales, annual volume forecasts, project build-outs, new project impacts, etc.), and prepare reports and updates on account status
- Identify and evaluate opportunities within the division and collaborate with other divisions’ sales teams to ensure growth attainment
- Assist with high-severity requests or issue escalations as needed
- Visit customers, suppliers, and equipment builders as needed (occasional regional, same-day travel)
- Organize, lead, and host customer appreciation events
- Lead market analysis and strategy activities
- Support new program budget tracking and management
Desired Characteristics
- BA/BS degree in Business Administration, Sales, or other relevant field
- 5-10 years of Account Management, Sales, or other relevant experience
- Experience in CNC lathe and mill machining
- Proficient in computer systems such as Microsoft Word, Excel, PowerPoint, ERP, etc.
- Excellent verbal and written communication skills
- Excellent listening, negotiation, and presentation skills
- Demonstrates good organizational skills
- Ability to work with minimum supervision
Job Classification Requirements
- Ability to sit, stand, walk, push, pull, reach overhead, and bend to floor frequently
- Ability to exert between 10 and 50 pounds on an occasional basis
- Ability to drive a vehicle on an occasional basis for customer visits
- Quality-oriented & conscious
- Always adheres to Company safety policies
- Reliable with excellent attendance record
- Requires advanced training through in-house and/or external training methods
Employee may be required to follow other job-related instructions and to perform other duties as requested.
