Homeoffice Server Infrastructure Analyst en undefined

Summary 

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with providing support for UFS clients. The analyst position provides entry level support, installation, and maintenance for clients. The nature of the role involves continued participation in refinements of the product/s and/or service/s through basic maintenance, support, and automation initiatives. The role includes all the responsibilities of a junior analyst in addition to the below.

Knowledge and Skills

A qualified individual will possess the following:

• Driven, results-oriented individual with a desire for continuous skill improvement
• A proactive self-starter with strong ownership and responsibility traits
• Excellent communication, organizational skills, and strong interpersonal skills
• Respect differing opinions and earn the respect of others
• Enjoy working in a team-oriented, collaborative environment
• Strong analytical, creative problem-solving and troubleshooting abilities
• Motivated, curious and independent learner with a strong sense of ownership and accountability
• Ability to work effectively with deadline requirements
• Ability to excel in a fast-paced, customer-centric environment with a focus on accuracy and details
• Effective time-management, prioritization and scheduling skills
• Take ownership of customers issues and follow problems through to resolution
• to our Purpose of Empowering Community Banks and our People to Thrive – Together 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

• Investigates client problems, identify sources, and implement solutions
• Advises clients on best practices for configuration changes
• Maintains strict confidentiality regarding client information
• Communicates professionally with clients and colleagues
• Participates in project implementations, ensuring quality assurance
• Engages in refinement projects to enhance system efficiency
• Performs ongoing maintenance to ensure system reliability
• Updates ticket and project status regularly for effective tracking
• Ensures the queue is cleared daily, aiming to meet all SLAs
• Proactively seeks assistance or escalate issues when necessary
• Attends team meetings to stay updated on organizational developments
• Trains on innovative technologies for skill enhancement
• Learns internal company processes
• Studies for certifications to validate expertise
• Complete repeatable, documented IT maintenance tasks
• Log, prioritize, and track requests, including documenting actions taken to resolve requests
• Participate in technical projects as directed
• Work with third party vendors on behalf of customers
• Occasional on-call or work outside normal business hours, as directed by team lead
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree or equivalent experience preferred; preference for Information Systems/Technology majors
• 1-3 years of experience in a technical support environment preferred
• Experience within the financial services industry is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel 0 - 20%
• Occasional on-call or work outside normal business hours, as directed by team lead

**You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.