Director of Practice en Ivcevidensia

Lamond Veterinary Clinic are looking for an enthusiastic and driven Director of Practice to oversee our operational, financial, and client care standards, support our team culture, and uphold our core values of care, innovation, and collaboration.Who We AreAt Lamond Veterinary Clinic, we’re dedicated to delivering exceptional veterinary care. Our core values define our success:* We Care: Prioritising the well-being of animals and people alike, fostering a respectful workplace.* We Dare: Leading the way with innovation, creative problem-solving, and adaptability in an evolving field.* We Share: Committed to transparency, shared knowledge, and fostering a culture of trust and teamwork.Our practice is fully equipped to provide comprehensive care and features a recently refurbished clinical space. Conveniently located in Murieston, Livingston, the clinic offers easy access to both Edinburgh and Glasgow, as well as direct transport links via two nearby train stations—one of which is right next to the practice. Our location also provides a gateway to Scotland’s scenic Highlands.A Team That Truly CaresOur team is made up of 8 vets, 13 nurses, 2 veterinary care assistants, and 8 support staff. We pride ourselves on maintaining a collaborative working culture where every team member is supported, appreciated, and encouraged to thrive.Role OverviewAs Director of Practice, you will work alongside the Clinical Directors and play a central role in the leadership and management of the practice. You’ll be responsible for:Business Growth & Strategic Leadership* Developing and delivering the annual business plan* Driving continuous improvement and change initiatives* Monitoring business performance and engaging the team in shared goals* Sharing best practices across the wider IVC Evidensia networkClinical Excellence* Supporting high clinical standards and governance compliance* Promoting a culture of learning, development, and performance improvementClient Experience* Championing excellence in client care* Supporting client engagement and retention strategiesPeople & Culture* Creating an engaging, supportive, and high-performance culture* Ensuring appropriate resource planning and team development* Maintaining a safe, compliant, and positive working environmentFinancial Responsibility* Managing the full P&L of the practice* Meeting budgetary goals and driving sustainable business growthWhat We’re Looking For* Management experience in a commercial, service-focused environment.* Strong leadership and people skills, with the ability to drive team engagement and foster collaboration.* Financial acumen and resilience in a results-oriented role.* Positive, compassionate, and capable of influencing change.Working HoursThis is a full-time position, working 40 hours per week, Monday to Friday, with flexible hours between 8:00AM and 7:00PM. Why Join Us?We offer a supportive, growth-focused work environment, where you’ll have a significant impact on our operations and client experience. In addition to a competitive salary, you will benefit from:Work Life Balance* 6.8 weeks annual leave* Additional time off for your birthday Wellbeing* Private medical insurance* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay* Cycle to work scheme* Initiatives focused on employee wellbeing* Non-accidental injury supportDevelopment* CPD Allowance * Learning and development opportunities via the IVC Evidensia Academy* Access to Vetlexicon - our encyclopaedia provider* Infection prevention and control programme* Quality Improvement ProgrammeProfessional Memberships* VDS Cover* RCVS FeesAdditional * Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers* Pension scheme* Discounted staff pet care

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