Patient Access Coordinator PRN en Lifepoint Health

Schedule: Sunday-Saturday variable shifts

Job Location Type: In Person

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.

More about our team

Working in a hospital's Patient Access Department offers a unique blend of administrative, interpersonal, and healthcare-related experiences. It’s often the first point of contact for patients, so the role is both impactful and rewarding. Here are some key perks:  Gain firsthand experience in the healthcare system, which is valuable for career growth in medical administration or clinical roles.  Work closely with nurses, doctors, and other departments, building strong professional relationships.  Offer varied shifts (day, evening, overnight), which can suit different lifestyles.  Your work helps streamline hospital operations, reducing wait times and improving patient satisfaction.

How you’ll contribute

A Patient Access Coordinator II who excels in this role:

·         Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.

·         Distribute forms, documents, and educational handouts to patients and/or family members.

·         Meets with patients and or caregivers to exchange necessary information and documentation. Provides explanation of process and address concerns and questions.

·         Communicates with admitting physician's office, nursing unit staff and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

·         Schedules appointments and communicates scheduling changes with appropriate departments and co-workers.

·         Verifies insurance benefits and validates authorizations/pre-certifications.

·         Review's physician's orders for completeness and compliance requirements, i.e. covered tests, prior authorizations, and ensures forms and record completeness.

·         Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

·         Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.

·         Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

·         Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

·          Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement 

What we’re looking for

The right person who will serve as the liaison between the physicians; the insurance companies; and the patients. Gathers information from the physicians, patients, and insurance companies and enters into the computer system to create an electronic record. Obtains prior authorizations from insurance companies for procedures, medications, and tests

Applicants must have a High school diploma or equivalent.  Additional requirements include:

·         Basic knowledge of CPT & ICD10 codes. Knowledge of Medicare, Medicaid and Managed Care Payers, as well as Medical Terminology preferred.

·         Must be able to type 30 WPM; with high degree of accuracy.

·         Cross-trained in 2 or more areas of Patient Access and willing to be re-assigned to fit the needs of the department. Must be cross trained and willing to work in the Emergency Department.

·         One to two years customer service and/or health care experience

EEOC Statement

Sovah Health - Martinsville is an Equal Opportunity Employer. Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

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