Call Center Traffic And Scheduling Analyst (S) en Army and Air Force Exchange Service (AAFES)
Army and Air Force Exchange Service (AAFES) · Dallas, Estados Unidos De América · Onsite
- Professional
- Oficina en Dallas
Job Description
Analyzes call center volume, productivity, and patterns to optimize staffing levels. Schedules call center employees to ensure customer satisfaction. Relies on extensive experience and judgment to plan and accomplish goals.
Employment Category
Regular Full Time
Job Tier
3
Job Qualifications
Two years of experience in call center scheduling and analysis (requires experience in any two of these of three media: phone, chat, and email) and one year of experience in call center customer contact.
Supervisor
No
Facility Name
ECOM CUSTOMR EXPERIENCE
Job Type
Management
Salary Minimum
$46,937.00
Exchange Location
United States - Texas - AAFES Headquarters (Dallas)
Major Duties
Reviews/analyzes workforce management data to determine optimal call center staffing needs.
Establishes/maintains schedules for call center associates. Adapts schedules for training, coaching, and other related job meetings.
Monitors/updates real-time scheduling and call volume for predictable patterns or spikes.
Performs other duties as assigned.
Establishes/maintains schedules for call center associates. Adapts schedules for training, coaching, and other related job meetings.
Monitors/updates real-time scheduling and call volume for predictable patterns or spikes.
Performs other duties as assigned.
