Customer Account Manager - Superdrug Skin Care and Beauty Lead en Unilever

Job Title: Customer Account Manager, Superdrug Skin Care

Work Level: 2A

Location: Kingston

Function: Customer Development

Reports to: Superdrug Customer Business Manager

Job Description:

As a key Health & Beauty retailer for the B&W Business Unit, the role of the Skin Care Superdrug CAM is to grow ahead of the market, delivering Share for Unilever and conversion for Superdrug with our portfolio of market leading brands. Alongside day to day account management this role offers breadth through strategy generation, bespoke activation and long term business partnership plans.

JOB PURPOSE 

The Customer Account Manager is responsible for building strong working relationships with the Superdrug buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

• Serve you customer – You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.  
• Shopper first – You will grow categories through insight and exceed shopper expectations.
• Drive digital – You will be able to talk Digital with confidence
• Better deal –  The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the JBP forward.
• Build the base – Through category based selling improve space, distribution, range & POS for your business.  

RESPONSIBILITIES 

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer to meet OKRs
• Develop and deliver the customer strategic business plan for Beauty
• Agree a Share winning Trade plan
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Manage the launch and performance tracking of new products with customers
• Ensure effective in-store activation of key events

ACCOUNTABILITIES

• Manage the customer P&L to allocated targets
• Manage in-month performance vs forecast
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms
• S&OP Forecasting
• Provision of regular performance data and Customer updates to CSP and the BU
• Business Planning – up to date JBP tracking, forecasting and projecting to keep the business on track to target
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

KEY DELIVERABLES

• Delivery of Key Business Goals
• Job Fundamentals as described in the Customer Category Framework

ALL ABOUT YOU 

• Previous experience of performing a CAM role
• Proven history of working within a team environment
• Shopper Marketing or Category Management experience is preferable

Terms & Conditions:   

Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.  

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here.