Service Delivery Coordinator en Lenovo

Summary - Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.Position ResponsibilitiesOversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)Management of incidents and requests for DaaS customers (Support issues)Monitoring and managing inventory levels  (Inventory, Kanban Management, Supply Management)Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account ManagersCoordinates with on-site facilities and technical contacts regarding readiness and delivery issuesInvoicing the customer and vendor for services deliveredDevelop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivityEnsure customer satisfaction at all timesProcessing Orders for New devices, re-deploying devicesPrepare documentation to record and track SLA performance and other reporting requirementsProvides technical feedback on process issues to improve overall service delivery.Produce Billing ReportEnsure that the invoices are presented to the customer on timeEnsure Service Reporting are done on a timely basis.Position Requirements:4-5 years project coordination experience, ideally in services environmentExtremely Fluent English since the position liaises with Global CustomersExperience with ticketing toolsExcellent Skills in ExcelPersistent, detail oriented, able to multitask.Exposure to tools like SAP is an added advantage Solicitar ahora