Card Fraud Payment Disputes Officer en GSB

As the Card Fraud Officer, you will play an integral part in the investigation and response to Card Fraud impacting our customers. Reporting to the Financial Crime Manager, Fraud you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with card fraud events.

You’ll make an impact by:  

• Reviewing and investigating card dispute cases;
• Manage Visa and Mastercard dispute cases to achieve the best result for our customers;
• Responding to email and phone enquiries regarding new and ongoing disputes;
• Maintaining records to meet reporting obligations

Do things differently with us  

To succeed in this role, you will have: 

• Ideally you will have at least 12 months experience in customer service or financial services industry;
• Experience in Financial Services is preferred but not essential
• Excellent verbal and written communication skills;
• Comfortable in making/taking phone calls for card fraud disputes;

Why Great Southern Bank? 

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can. 

Questions? Please contact our Talent Acquisition team at [email protected] 

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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