Care Center Representative / ITM Support en Bank of Botetourt

Description

 Bank of Botetourt is seeking qualified candidates for a Care Center Representative / ITM Support to work in our Customer Care Center in Buchanan, Virginia.

A Community Partner 

For 125 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!  

Volunteerism

Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons. We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations. 

Requirements

Job Requirements: Candidate should possess strong computer skills, excellent communication skills, both verbal and written. Must have the ability to be a team player and be capable of multi-tasking in a fast-paced environment. Candidate must also be willing to work flexible hours. Previous teller experience is preferred. 

Individuals in this role will learn many aspects of the bank’s operations and have the benefit of being involved in and contributing to a growing department. 

Job Responsibilities: 

•  ITM Video Support
• Teller Support for retail employees
• Deposit Services Support, including account related issues and questions, as well as daily account notices and letters preparation. 
• Deposit Account Maintenance and Review
• Online Banking Support
• Incoming Call Operator, to include providing general telephone customer service in all areas.
• Account/General Ledger Reconciliation

Bank of Botetourt Expectations

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of Bank Secrecy Act (BSA) laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
• Perform other duties as assigned.

Basic Qualifications Proficiency in Microsoft Office applications and strong computer skills. Excellent customer service skills, ability to multi-task, proficient in operating standard office machines. 

Note: This job description is not all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. 

BANK OF BOTETOURT promotes an equal employment opportunity workplace, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Bank of Botetourt is Member FDIC.