Sr. Manager, Workplace Experience & Services en KEEN Footwear

Job Summary 

The Sr. Manager, Workplace Experience & Services is responsible for creating and maintaining an engaging, efficient, and safe workplace environment that supports employee productivity, well-being, and organizational goals. This role provides strategic leadership across workplace experience programs, facilities operations, and safety initiatives, ensuring that employees have the resources, services, and environment they need to thrive. The Sr Manager oversees workplace services and vendor partnerships, leads safety and crisis management programs, and partners cross-functionally with IT, People & Culture, and Facilities to deliver seamless employee experiences. Acting as both a strategic leader and operational driver, this role balances innovation with compliance to foster a workplace that is welcoming, resilient, and future-ready.

This role is based in Portland and requires a regular presence at our global headquarters (minimum four days per week).

Essential Functions

• Leads the Workplace Experience team to provide exceptional, seamless, & professional hospitality services to employees and guests.
• Provides leadership to the Safety Committee, establishing priorities and ensuring alignment with organizational goals and regulatory requirements.
• Designs, implements, and continuously improves workplace safety and emergency preparedness programs, including hazard identification, risk assessment, incident response, evacuation procedures, and business continuity planning.
• Delivers training, communications, and resources to promote employee well-being, regulatory compliance, and readiness for potential emergencies.
• Partners with leadership and external stakeholders to monitor compliance, assess risks, and ensure effective response and recovery strategies.
• Develops and executes the Workplace Experience strategy, aligning with company culture, employee engagement, and organizational goals.
• Leads, coaches, and grows the Workplace Experience team; set annual department goals and ensure alignment with broader company objectives.
• Oversees systems, processes, and solutions that enhance the employee experience and workplace efficiency; recommend improvements to leadership.
• Owns department budgets, spending, and forecasting; optimizes vendor contracts and relationships to ensure cost-effective, high-quality services.
• Partners with IT and cross-functional task forces to drive adoption and training for collaboration tools and workplace technology solutions.
• Directs facility operations, vendor relationships (custodial, utilities, property management), and space planning to support a scalable, future-ready workplace.
• Handles permitting and oversees facility management and communications for workplace events.
• Conducts workspace space planning and leads the coordination with internal teams to set up and move equipment as needed.
• Collaborates with People & Culture to design an exceptional employee onboarding experience, ensuring workplace services support a globally distributed workforce.

Qualifications

• High School Diploma or GED Required
• Bachelor's Degree with a focus in Business Administration, Facilities Management, Occupational Safety, Hospitality, or related field.
• Seven (7) years of experience in a workplace experience and/or hospitality focused role required.
• Two (2) years of experience in a lead or supervisory capacity in the workplace experience and/or hospitality industry.

Knowledge, Skills, and Abilities

• Hands-on experience managing safety programs, audits, and compliance (OSHA or equivalent), as well as emergency preparedness or crisis response plans.
• Strong background in vendor management, budgeting, and contract oversight (e.g., custodial, utilities, property management, or office services providers). 
• Demonstrated success in leading teams, coaching staff, and building cross-functional partnerships with IT, People & Culture, Facilities, and senior leadership.
• Experience managing space planning, move coordination, or hybrid/remote workplace services a strong plus. 
• Strong background and proven record of delivering premium hospitality services.

Base Salary: $112,500 - $120,000 yearly
This range represents the low and high ends of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location. Our base salary is just one component of our competitive total rewards strategy, which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN:  Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.  

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

Furest Group, KEEN, and Chrome are equal opportunity employers.  We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.