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About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it’s clients.

Constantly building on our 13 years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Role Overview

The Executive IT Liaison will serve as the dedicated bridge between GPS Dental and Darkhorse Tech, ensuring seamless communication, efficient onboarding, and proactive management of IT-related needs. This role combines technical expertise, account management, and project coordination, with a focus on visibility, responsiveness, and collaboration.

The position will be employed by Darkhorse Tech, and fully integrated into GPS Dental operations, with access to both companies’ systems and communication channels.

Core Responsibilities

1. Primary Point of Escalation

• Act as the first line of escalation for GPS Dental offices experiencing IT challenges.
• Translate technical IT issues into clear, actionable updates for GPS stakeholders.
• Ensure resolutions are communicated with context (what happened, how to prevent recurrence).

2. Onboarding & Integration Management

• Coordinate with both Darkhorse and GPS teams to ensure smooth system integrations.
• Develop and maintain a checklist-driven process for office onboarding, including hardware, software, and compliance standards.

3. Proposal & Quote Creation

• Prepare and deliver IT upgrade proposals and budgets, including:
• Device details (name, serial number, specs).
• Clear rationale for upgrades or replacements.
• Support GPS leadership in budget forecasting for IT initiatives.
• Handle direct quote creation for GPS when applicable.

4. System Access & Visibility

• Maintain access to both Darkhorse and GPS systems, including ticketing dashboards.
• Use dual email accounts (GPS and Darkhorse) to streamline communication and reduce bottlenecks.
• Provide visibility into open tickets, project timelines, and escalation paths.

5. Relationship & Communication Management

• Serve as the dedicated liaison introduced to each GPS office as their direct IT contact.
• Improve proposal clarity and service communications to ensure office staff understand IT recommendations.
• Bridge the gap between technical IT language and dental practice operations.

Skills & Qualifications

• Strong technical IT background (systems, networking, dental practice software preferred).
• Proven ability to manage multiple stakeholders and priorities in fast-paced environments.
• Excellent written and verbal communication skills—able to translate complex issues into simple, actionable language.
• Experience in proposal/quote creation and budget forecasting.
• Strong organizational skills with attention to detail.
• Familiarity with ticketing systems, RCMPC, and cloud-based practice management tools preferred.