Facilities Coordinator en LabCentral

Who are we? 

Founded in the heart of Kendall Square in 2013, LabCentral is a network of shared laboratory spaces and scientific communities that serve as a launchpad for high-potential life-sciences and biotech start-ups. We deliver first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity‒ as well as the other critical services and support that early-stage companies need to begin start-up operations.   

What is this role?

Do you thrive on supporting a safe, functional, state-of-the-art facility to support the advancement of cutting-edge science? Do you enjoy working with people of all backgrounds and navigating their requests? Are you a resourceful problem-solver who is handy with tools?  

LabCentral is hiring a Facilities Coordinator to join our team in Cambridge. This role will report to the Senior Manager, Facilities. You will be a strong fit for this role if you have 5+ years of progressive experience in customer service and facilities maintenance, including work as a facilities coordinator or in related trades. We are looking for a self-directed individual who enjoys rolling up their sleeves to solve problems while delivering outstanding service to our resident companies. 

What will I do?

Responsibilities:

Your day-to-day is focused on ensuring that the building systems and infrastructure operate as designed, residents have what they need to be successful, and the Facilities Team is organized in their work priorities. Every day is different, so flexibility and responsiveness are key!

Coordinate Facility Infrastructure and Amenities 

• Support a culture of safety across the facility alongside LabCentral’s EHS team.
• Coordinate work across building infrastructure (plumbing, electrical, HVAC), janitorial services, security, and shipping & receiving at multiple sites.
• Conduct proactive routine walkthroughs to identify issues, log them, and delegate resolution.
• Perform hands-on repairs and maintenance (patching/painting, plumbing repairs, lightbulb replacement, door hardware, hanging shelves, package receiving).
• Oversee contractors and service providers onsite, maintaining strong relationships and ensuring work is completed safely, on time, and to LabCentral standards.
• Respond to urgent issues and occasionally support scheduled work outside of regular hours (evenings or weekends).
• Support the department head with tracking and developing the facilities team’s budget.
• Uphold LabCentral’s standard of excellence for delivering services, facility upkeep, and aesthetics 

Supporting the Facilities Team  

• Support and coordinate the day-to-day work of teammates and vendors, and step in to provide direction when needed.
• Prepare the agendas for and facilitate department meetings, which are designed to overcome work challenges, alleviate bottlenecks, prioritize work focus, develop skills, and share feedback.
• Serve as the daily facilities point of contact and provide back-up support for tasks of other team members.
• Own the work order intake and triage process in CMMS and asset management system, assigning tasks, tracking completion, and reporting trends.

Fostering Relationships 

Your success will be guided and determined by many things, including some of the following metrics:  

• The continued success of well-established sites measured by site net promoter score and manager’s performance evaluation.
• Ability to take ownership of operations, respond effectively to tasks, and help guide team efficiency.
• Operational continuity of the sites through proactive maintenance, minimal downtime during service interruptions, and consistent adherence to safety protocols.

You’re not expected to hold all the below qualifications; however, the ideal candidate will possess many of the following:  

What will I do?

Desired qualifications and technical skills:

• Experience with property management.
• Ability to conduct hands-on facilities work involving tasks such as lifting up to 50lbs, climbing a ladder, and using hand and power tools. 
• Basic understanding of building infrastructure, construction methods and materials, and best/safe practices. 
• Proficient with computers (Mac and PC), Microsoft Office Suite products and IT systems.
• Experience managing CMMS and asset management systems.
• Experience overseeing janitorial staff or trades contractors a plus.
• Conversational in Spanish and/or other languages is a plus. 
• This is an onsite role requiring the ability to work on location in Cambridge, MA. including occasional but rare off hours including weekends.

Desired competencies and behaviors  

• Strong time management, organization, and decision-making skills. 
• Excellent communication and customer service skills for building relationships with residents, property management, and vendors. 
• High standard of excellence for work, including responsiveness to requests and issues. 
• Ability to critically evaluate requests considering impacts to LabCentral’s facility and business. 
• Capable of coordinating the small details up to more general, broader situations. 

Work environment:  

• Fully onsite during regular business hours with a start time that may vary between 7:00am to 9:00am based on operational need.
• Ability to sit and stand for long periods, ability to move around an office and lab environment, and ability to communicate information and ideas so others will understand.
• Ability to lift and carry a minimum of 50 pounds.

What do we offer?  

Benefits: 

• Fully Covered Medical, Dental & Vision Premiums: We have you and your dependents covered, including deductible costs.  
• Long and Short-Term Disability & Life Insurance: Life can be unexpected; we’ve got your back. 
• Flexible Vacation: Enjoy the flexibility to take the time you need.  
• Three Months Fully Paid Parental Leave: We’ll help support you during life's important moments. 
• 401K Match Up to 6% with Immediate Vestment: Know your future is secure with our 401K match. 
• Transportation Reimbursements: We'll cover commuting costs for a parking pass, MBTA, or bike maintenance so you can get to work hassle-free. 
• Health & Wellness: Relax and enjoy reimbursements for fitness, yoga, massage therapy, and other holistic health practices. 
• Technology Stipend: To ensure you stay connected, we offer a monthly cell phone stipend as well as yearly reimbursements for cell phone repairs. 
• Professional Growth: We offer a stipend for continuing education and training to invest in your career growth, and we help ease the burden of student loans by providing reimbursement. 
• Fantastic Work Environment: Be inspired by colleagues and residents, and work in vibrant spaces that are stocked with a variety of snacks. Plus, we offer in-house programming on thought-provoking and diverse topics! 

Compensation 

Our compensation philosophy is intentional and researched to align with average market salaries; comprehensive, generous benefits to support overall well-being; and parity with our existing and future team members. Below details the value of what our compensation package may look like, but specific details pertaining to an individual will vary.    

Salary range: $57k-75k along with the potential to earn a bonus of 8-10% based on company performance.   

Approximate monetary value of benefits (based off an individual – dependents increase value): $24,000. 

EQUAL OPPORTUNITY EMPLOYER 

LabCentral is committed to building teams that reflect the fabric of the city around us. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, please let us know. We are proud to be an equal opportunity employer.