Central Intake Coordinator en Beacon Behavioral LLC

Beacon Behavioral LLC is looking for an Intake Coordinator, LPN, or Master Leveled Therapist to join our team.  We are seeking highly motivated and detail-oriented Central Intake Coordinators to support our Inpatient Hospitals all located in Louisiana.  We provide services to our Inpatient Hospitals 24/7.  We are currently seeking qualified team members who can work PRN Weekends, 7AM-7PM and/or 7PM-7AM.

Beacon Behavioral LLC, formerly known as Synergy, was first established in 1998 as a free-standing Community Mental Health Center in Baton Rouge, Louisiana. Today, Beacon Behavioral employs over 500 caring staff members at seven different outpatient locations in Louisiana, including Baton Rouge, Metairie, Slidell, Hammond, Bogalusa, Alexandria, and Opelousas as well as five inpatient hospitals located in New Orleans East, New Orleans Westbank, Lacombe, Lutcher and Bunkie. 

Beacon offers inpatient psychiatric care to adults and seniors with acute mental health needs.  Out inpatient program is designed to provide a short-term acute treatment for adults and seniors suffering from depression, other mood disorders, psychosis, suicidal preoccupation, decline in functioning, and behavioral changes due to a mental illness. 

Beacon’s mission “to provide unsurpassed patient care in a compassionate, cost effective, and ethical manner”—has been, and will always be, the cornerstone of Beacon’s success. We are proud to offer our clients superior mental health programs that focus on putting their needs first and help them see “a Guiding Light Towards a Brighter Tomorrow.”

Responsibilities and essential duties of the Central Intake Coordinator, LPN, or Master Therapist, including but not limited to: 

Receive and manage inquiry calls and patient assessment packets from outside facilities. 

Documents information in an accurate and timely manner to ensure rapid response to referral sources.

Central Intake team works very closely with our clinical team to ensure that patients receive the care they need for admission to our facility in a timely and efficient manner. 

If referral to community resources is recommended, the Central Intake Coordinator will assist in referrals to the appropriate level of care. 

Other duties as requested or assigned.

The ideal candidate for the position will have the following background and experience: 

Minimum Qualifications:

• Bachelor's degree in healthcare administration or related field, prefer master's level social worker 
• LPN with a minimum of 2 years inpatient behavioral health setting and/or 2 years of master's level work in an Inpatient psychiatric facility
• Excellent communication and interpersonal skills, ability to speak with doctors and healthcare professionals in a clear and concise mannerism
• Proficiency in Microsoft Office and electronic medical records systems

• This role requires knowledge of medical terminology, excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Preferred Qualifications:

• Experience working in a centralized intake, admissions or referral role
• Knowledge of medical terminology and insurance verification processes
• Experience working with vulnerable populations, such as mentally ill 
• Provide excellent customer service to patients and their families throughout the intake process

Physical Demands:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.