Patient Dispatcher (Full-Time/Evening)-Abington en Jeffersonhealth

Job Details

Under the supervision of the Supervisor Staffing Coordination, the Patient Dispatcher is responsible for the
effective coordination and monitoring of patient transport services activities through timely and accurate handing
of requests and continued status updates to ensure completion of assignments.

Job Description

1.Meets all standards of the Patient Satisfaction Initiative Criteria in order to make
AMH the hospital of choice for Patients and Employees. Supports the mission of
the institution to meet or exceed the internal or external customer utilizing
established standards of behavior.
2. Exhibits excellent telephone etiquette, listening & interpersonal skills to ensure
prioritization of tasks dispatched. Promotes positive effective customer service
relations with customers and transporters
3. Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments
to the appropriate personnel in order of availability and proximity while
maximizing productivity.
4. Notifies coordinator of potential issues, needs and/or concerns. Ensures
compliance with policies and procedures for departmental operations.
5. Ensures proper operation of Team Chimes hardware, software programs, page
and phone handling systems; is able to troubleshoot and work with Information
Systems and vendor. Troubleshoot issues with software and technical equipment
such as phone handling, pager handling, etc.
6. Assists in orienting, training and developing all levels of transporters.
7. Performs other duties as assigned

A. Experience:
Minimum one year scheduling or administrative experience or one year transporter experience.
B. Education & Training:
High school diploma required; Associates degree preferred.
C. License, Certification & Registration:
CPR preferred
D. Other Requirements:
Computer experience required; proficient with Microsoft Office Suite: Outlook, Word, Excel

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Abington Memorial Hospital

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

Solicitar ahora