Medical Assistant Patient Advocate - Remote en Amaze Health

Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.

Are you a tech-savvy and compassionate Medical Assistant ready to redefine patient care in a virtual world? At Amaze Health, we are pioneering innovative healthcare solutions, and we're looking for a skilled individual to join our forward-thinking team. This is your chance to be at the forefront of the telehealth revolution, using technology to deliver exceptional care and make a genuine impact on patients' lives, all from the flexibility of a remote setting.

As a Virtual Health Medical Assistant, you are a crucial link between our patients and providers in a digital-first environment. You'll blend your clinical knowledge with excellent communication skills to ensure a seamless and supportive virtual care experience. We are seeking a proactive and adaptable professional who is excited by the intersection of technology and healthcare. Your unique skills will help us deliver outstanding care in a modern, accessible way.

The hours for this position will be 12pm to 8pm MST with a rotating weekend requirement.

Responsibilities

• Champion the Virtual Patient Experience: Guide patients through the telehealth process, from setting up their virtual visit to ensuring they are comfortable and ready to connect with their provider. You'll be a friendly, reassuring voice that builds confidence in digital healthcare.
• Provide Remote Clinical Support: Conduct virtual patient intake by gathering and updating medical histories, confirming medications, and documenting the reason for the visit in our EMR system.
• Facilitate Telehealth Sessions: Assist healthcare providers during virtual consultations by managing patient queues, sharing relevant information, and coordinating follow-up actions like e-prescribing and scheduling future appointments.
• Master Digital Health Tools: Become an expert in our telehealth platform and other digital tools. You will troubleshoot basic technical issues for patients and providers to ensure consultations run smoothly.
• Manage Digital Administrative Tasks: Handle administrative duties with precision, including managing electronic health records, coordinating virtual referrals, and communicating with patients through secure messaging platforms.

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential.
• A minimum of five (5) years of experience in a primary care, speciality or urgent care clinic.
• High technical proficiency and comfort with learning new software, including EMR systems and video conferencing platforms.
• Exceptional written and verbal communication skills, with an ability to convey empathy and clarity through digital channels to include text, email and video chats.
• Strong problem-solving skills and the ability to adapt quickly in a dynamic virtual environment.
• Excellent organizational skills and a keen eye for detail.

Benefits

• An inclusive, team-driven culture where your voice is valued and collaboration is the norm.
• Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations.
• A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments.
• A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan.
• Pay range for this position is $50,000 – $70,000 annually.

If you’re ready to help patients overcome obstacles and simplify the healthcare journey, we’d love to meet you. Join us and see the difference you can make—one conversation at a time.